Clinical Concierge (LVN-Cert Medical Assistant) - Float

Cottage Health • Goleta, CA

9h

About The Position

The Clinical Concierge-Float registers patients, collects payments, rooms patients, assists providers with care and treatment, discharges patients, and follows up after visits. The role accompanies patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and enhance the patient experience before, during, and after care. It performs front- and back-office duties in outpatient patient management on a rotating basis, under the direction of the Clinic Manager and the on-duty provider, and works closely with providers and other clinical staff.

The position performs clinical functions requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision-making; and a customer-service orientation. As a patient advocate, the Clinical Concierge has ongoing contact with providers, patients, patient families and significant others, community agencies, patient-care staff, and management.

The role floats among ambulatory sites within a region based on leadership’s assessment of need. Assignments may involve covering one site for an extended period, such as an LOA, or traveling between sites daily to support areas with the greatest volume and need. A personal vehicle is required to travel between work locations.

Requirements

• Successful completion of a Vocational Nurse or Medical Assistant education program, or two years of equivalent work experience.
• California Licensed Vocational Nurse (LVN), or Medical Assistant certification.
• American Heart Association Basic Life Support (AHA BLS) certification.
• Class C California driver license and verification of an acceptable driving record from the California Department of Motor Vehicles.
• Knowledge of medical terminology.
• Knowledge of electronic medical records, preferably Epic.
• Basic computer and email skills.
• At least one year of experience as an LVN or Medical Assistant, including experience with an electronic health record and phlebotomy.
• Ability to maintain effective, organized systems to ensure timely patient flow.
• Exceptional customer service and phone etiquette.
• Skill in correct grammar, spelling, and punctuation.
• Ability to acclimate quickly to a new environment.
• Ability to use a personal vehicle to travel between work locations.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• Two years of experience as an LVN or Medical Assistant, including experience with an electronic health record and phlebotomy.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and conduct follow-up.
• Guide patients and their secondary guests through the visit to support clinical excellence, reduce treatment times, and improve the patient experience.
• Assist with front-office and back-office duties in outpatient patient management on a rotating basis.
• Work under the direction of the Clinic Manager and the on-duty provider and collaborate closely with providers and clinical staff.
• Perform clinical functions using available standards, resources, and data, and exercise discretion, judgment, diplomacy, and decision-making.
• Act as a patient advocate and maintain contact with providers, patients, patient families or significant others, community agencies, patient-care staff, and management.
• Float among ambulatory sites in a region according to leadership’s identified needs, including extended coverage or daily assignments to high-volume areas.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed