Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Health • Santa Barbara, CA

1d

About The Position

Cottage Medical Group seeks a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for its Pediatric Specialty Clinic. The role supports patients throughout their visit by registering them, collecting payments, rooming them, assisting providers with care and treatment, discharging them, and following up. The Clinical Concierge accompanies patients and their “secondary guests” before, during, and after visits to support clinical excellence, reduce treatment times, and improve the patient experience.

This position is a vital part of the clinical office team and works under the direction of the Site Manager and the on-duty provider, in close collaboration with providers and other clinical staff. The role involves a variety of clinical functions requiring knowledge and appropriate use of available standards, resources, and data, as well as discretion, good judgment, diplomacy, decision-making, and a customer-service attitude. Front-office and back-office duties are performed on a rotating basis in the outpatient management of patients. Acting as a patient advocate, the Clinical Concierge maintains ongoing contact with providers, patients, patient families and significant others, community agencies, patient-care staff, and management.

Requirements

• Successfully complete a vocational nurse or medical assistant education program, or have two years of equivalent work experience.
• Hold California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
• Hold American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers certification.
• Knowledge of urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical records, preferably Epic.
• Basic computer and email skills.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• One year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.

Responsibilities

• Register patients and collect payments.
• Room patients and assist the provider with care and treatment.
• Discharge patients and provide follow-up.
• Accompany patients and their secondary guests throughout the experience before, during, and after the visit.
• Perform rotating front-office and back-office duties in the outpatient management of patients.
• Act as a patient advocate and maintain ongoing contact with providers, patients, families and significant others, community agencies, patient-care staff, and management.
• Use discretion, good judgment, diplomacy, decision-making, and a customer-service approach when performing clinical functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed