Clinical Concierge (LVN-Cert Medical Assistant) PD

Cottage Health • San Luis Obispo, CA

9d • Onsite

About The Position

Cottage Medical Group seeks a Per Diem Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for its Cottage Urgent Care-San Luis Obispo-Foothill Plaza Clinic. The Clinical Concierge supports patients throughout their visit—before, during, and after—by registering them, collecting payments, rooming them, assisting the provider with care and treatment, discharging them, and following up. The role aims to maximize clinical excellence and the patient experience while reducing treatment times, and includes accompanying patients and their secondary guests through the care experience.

This position is a vital part of the office team providing care in a clinical setting. Working under the direction of the Site Manager and the on-duty provider, the Clinical Concierge works closely with the provider and other clinical staff. The role performs a variety of clinical functions requiring knowledge and integration of available standards, resources, and data, along with discretion, sound judgment, diplomacy, decision-making, and a customer-service attitude. The Clinical Concierge assists the provider with front-office and back-office duties in outpatient patient management on a rotating basis and acts as a patient advocate, maintaining contact with providers, patients, families and significant others, community agencies, patient-care staff, and management.

Requirements

• Successful completion of a Vocational Nurse or Medical Assistant education program, or two years of equivalent work experience.
• California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification.
• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers certification.
• Knowledge of the urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical records; Epic is preferred.
• Basic computer and email skills.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• One year of experience as an LVN, medical assistant, or equivalent, including previous electronic health record and phlebotomy experience.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and provide follow-up.
• Accompany patients and their secondary guests throughout the experience before, during, and after visits.
• Assist providers with front-office and back-office duties in outpatient patient management on a rotating basis.
• Act as a patient advocate and maintain contact with providers, patients, families or significant others, community agencies, patient-care staff, and management.
• Perform clinical functions using available standards, resources, and data, exercising discretion, judgment, diplomacy, and decision-making.

Benefits

• Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
• Cottage Health provides comprehensive Total Rewards offerings; details are available at the linked Total Rewards webpage.

What This Job Offers

• Education Level: No Education Listed