Clinical Concierge - Urgent Care - Full time, Days

Texas Health Resources•McKinney, TX

1d•Onsite

About The Position

The Clinical Concierge guides consumers and their secondary guests through the urgent care visit to enhance the consumer experience, maximize throughput, and deliver clinical excellence. The role includes clinical support such as assisting providers with care and treatment, laboratory testing, and other duties, as well as patient registration, payment collection, rooming, and discharge. Concierges maintain competency and perform assigned positions on a rotating basis. The position is part of the urgent care team, works under the direction of the Site Manager, and works closely with providers and other clinical staff. It requires discretion, good judgment, diplomacy, decision-making, and a customer-service attitude. Texas Health Breeze Urgent Care treats most minor illnesses and injuries. Its centers are open from 8 a.m. to 8 p.m., 365 days a year, and serve communities across the Dallas–Fort Worth area. The organization has received the Commission on Ambulatory and Urgent Care Quality Specialty Training Commendation, recognizing formalized training in urgent care clinical practice and patient experience. During orientation, employees may earn more than 20 contact hours that can be used to renew a medical assistant certification.

Requirements

High school diploma or equivalent.
Successful completion of a medical assistant education program and certification or registration as a Medical Assistant, or successful completion of a Vocational Nurse program.
Six months of clinical experience in a health care facility as an LVN, MA, CNA, or in another patient-care role, or completion of an internal THR MA externship training program in lieu of experience.
If qualified as an LVN, a Texas State Licensed Vocational Nurse license is required upon hire.
Basic Cardiac Life Support (BCLS), maintained every two years and required before providing independent patient care; must be obtained within 30 days of hire.
THR Urine Drug Collector training, maintained every five years and required before providing independent care; must be completed within 30 days of hire.
Must be able to work three 12-hour shifts per week, including rotating days, weekends, and holidays, and float across multiple Texas Health Urgent Care locations.

Nice To Haves

Previous experience with an electronic health record.

Responsibilities

Collect identification and payor-related documents and register consumers using the EPIC workflow.
Measure and document vital signs—including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level—and communicate the resulting data to the consumer and provider.
Accurately document the chief complaint, allergies, health history, and current medications in EPIC for provider review.
Perform and document laboratory tests and collections according to provider orders or standard operating procedures, including venipuncture after competency check-off.
Administer and document oral and intramuscular medications using the appropriate medication-verification workflow.
Assist providers with procedures, including maintaining a sterile field, laceration repair, incision and drainage, applying orthopedic supplies, and assisting with orthopedic-glass application.
Interact professionally and empathetically with consumers and their secondary guests to build trust, comfort, understanding, and relationships in line with patient-experience standards.
Welcome consumers and secondary guests with eye contact, a smile, a greeting, and a personal introduction, and ask about the purpose and nature of the visit.
Recognize and immediately notify the provider about emergent patients; perform BLS, administer oxygen, and assist with emergency care.
Schedule primary care referrals for consumers.
Maintain assigned office supplies, medical supplies, and medications at appropriate par levels.
Perform facility quality checks according to established policies and procedures.
Perform assigned duties as needed.