Clinical Concierge LPN - AllSet Urgent Care Norman

INTEGRIS Health•Norman, OK

2d•Onsite

About The Position

The Clinical Concierge LPN works at INTEGRIS Health Medical Group AllSet Urgent Care in Norman, Oklahoma. This role guides consumers through the full urgent-care experience before, during, and after their visit, with the aim of reducing treatment times and maximizing the consumer experience. The position rotates among front-office, back-office, radiology, and laboratory duties, including registration, payment collection, rooming, assisting providers with care and treatment, discharge, and follow-up. Working under the direction of the Site Manager and the on-duty provider, the Clinical Concierge works closely with providers and other clinical staff. The role requires sound judgment, discretion, diplomacy, decision-making, and a customer-service orientation while serving as a consumer advocate and interacting with consumers, families or significant others, community agencies, providers, and care staff.

Requirements

Health care facility clinical experience.
Experience as a medical office assistant, LPN, CNA, or equivalent, including prior experience with an electronic health record and phlebotomy.
Successful completion of a Licensed Practical Nurse (LPN) education program.
Current Oklahoma LPN or RN license, or a current multistate license from a Nurse Licensure Compact (eNLC) member state.
BLS certification issued by the American Red Cross or American Heart Association within 30 days of hire.

Nice To Haves

Strong oral and written communication skills.
Knowledge of national medical best practices in an urgent-care setting.
Knowledge and skill using personal computers, related systems, and software.
Ability to work efficiently under pressure, independently, and with initiative.
Willingness to accept responsibility.
Ability to set priorities and exercise good judgment.
Knowledge of urgent-care medical specialty and medical terminology.
Knowledge of EPIC.
Ability to maintain effective, organized systems that support timely consumer flow.
Exceptional customer service and phone etiquette.
Correct grammar, spelling, and punctuation.

Responsibilities

Welcome consumers and accompanying guests professionally and empathetically, build trust and rapport, inquire about the purpose of the visit, and follow Studer principles.
Collect identification and payer documentation, register consumers, and collect payments at the point of service.
Measure and document vital signs and other consumer data, conduct hearing and vision screenings, communicate results, and accurately enter information into the medical record.
Collect and document the consumer's reason for visit, chief complaint, allergies, health history, and current medications for provider review.
Complete applicable convenience and clinical standard operating procedures to support consumer comfort and throughput.
Prepare consumers for examinations and procedures and assist providers with consumer care.
As directed and delegated by the provider, perform approved laboratory and diagnostic tests; prepare and administer designated medications; instill eye drops; and apply topical medications.
Perform radiology and laboratory duties.
Organize, schedule, complete, and communicate primary care, specialist, and ancillary referrals to consumers.
Maintain consumer-care supplies and medications and perform facility quality checks and assurances.