Concierge - Luxury Condominium

Related•West Palm Beach, FL

About The Position

Related Management Company is seeking a Concierge for a luxury condominium. The Concierge is a welcoming, polished first point of contact for residents, guests, and prospective residents, helping create a calm and inviting building environment. The role provides front-desk service, manages visitor access and deliveries, supports leasing tours and resident events, and helps maintain lobby presentation and resident preferences. The Concierge also monitors building systems and access activity, manages packages and amenity bookings using digital tools, supports move-ins and move-outs, assists visitors and the leasing team, and responds to service issues and emergencies according to procedures. The position works with the building team, participates in daily updates, and may take on special assignments. Related Management Company is a real estate owner and operator managing properties across multiple states and Washington, D.C. The company emphasizes exceptional service, thriving communities, sustainability, professional growth, and an inclusive culture.

Requirements

A passion for excellent service and a composed, professional attitude.
Ability to use basic digital tools, including logging systems, CRM platforms, email, and Microsoft Office tools.
Ability to lift up to 50 pounds and stand for long periods.
High school diploma or equivalent.

Nice To Haves

One to three years of experience in hospitality, customer service, or luxury properties.

Responsibilities

Greet residents and guests professionally and warmly.
Announce visitors and manage deliveries.
Keep the lobby clean, calm, and inviting; conduct checks of lighting, music, scent, and the overall atmosphere.
Support leasing tours and resident events.
Monitor building camera systems and logs.
Track vendor and contractor activity and follow access procedures.
Respond appropriately to safety and privacy concerns.
Log and organize packages and deliveries using digital tools; support package-room and inventory systems.
Track service requests and amenity bookings.
Manage visitor logs and maintain accurate resident preferences.
Prepare elevators and common areas for scheduled moves, notify the Resident Manager about unscheduled moves, and help ensure smooth transitions.
Welcome prospective residents, alert the leasing team, share branded materials, and collect contact information.
Offer local tips, assist with events, maintain bulletin boards, and personalize service based on resident preferences.
Follow emergency procedures, help resolve service issues when possible, escalate as needed, and follow up with residents.
Keep the front desk organized, participate in daily huddles and team updates, model professionalism and emotional intelligence, and take on special assignments as requested.