Concierge – Luxury Retail
About The Position
Davis Jewelers is hiring a full-time, on-site Hospitality Concierge for its Louisville showroom. This guest-facing role helps create an exceptional luxury shopping experience by welcoming visitors, anticipating their needs, and ensuring they feel comfortable and cared for. The position is more than a traditional receptionist role and does not require a fine jewelry background. The successful candidate brings warmth, professionalism, a positive attitude, and a genuine interest in serving others. The Concierge supports reception and daily showroom operations, answers and directs phone inquiries, assists with light administrative work, and coordinates with sales, service, and operations teams. The schedule includes weekdays and Saturdays, with additional hours during peak retail seasons, including some Sundays in December and evenings for special events.
Requirements
- Previous experience in hospitality, guest services, reception, retail customer service, or another people-focused role.
- A friendly, outgoing manner and comfort engaging with people from all walks of life.
- Excellent verbal communication and interpersonal skills.
- Professional presentation and a welcoming demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask while maintaining a positive, composed attitude.
- Dependability, punctuality, and comfort working in a fast-paced environment.
- Comfort answering phones and performing basic computer and administrative tasks.
- Willingness to work Saturdays and additional hours during peak retail seasons.
Nice To Haves
- Experience in upscale hotels, resorts, or guest services.
- Experience in fine dining restaurants or restaurant hosting.
- Experience in luxury retail or specialty boutiques.
- Experience in hospitality concierge or guest relations.
- Experience in front desk reception or client services.
- Experience in event hospitality or VIP guest services.
- Luxury retail or fine jewelry experience.
Responsibilities
- Greet guests with warmth, enthusiasm, and professionalism, creating a welcoming first impression.
- Offer refreshments, assist guests while they wait, anticipate their needs, and help them feel comfortable and valued.
- Coordinate with the sales team to connect guests with the appropriate team member.
- Answer incoming calls professionally and direct inquiries to the appropriate departments.
- Maintain a welcoming, polished, and organized reception and hospitality area.
- Assist with light administrative tasks and daily showroom operations.
- Communicate with team members to coordinate guest arrivals and showroom activity.
- Support hospitality needs during special events and busy shopping periods.
- Collaborate with sales, service, and operations teams to deliver a seamless guest experience.
- Stay attentive and proactive during busy periods, take initiative to help where needed, and contribute to a positive team environment.
Benefits
- Medical, dental, and vision insurance.
- Pet insurance.
- Employee Assistance Program (EAP).
- Company-paid life insurance.
- Long-term disability coverage.
- 401(k) with company match.
- Paid time off, vacation, and holidays.
- Employee discounts for employees and their spouses.
- Ongoing professional development and training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
