Concierge - Luxury
About The Position
Related Management Company is hiring a Concierge at The Avery to provide polished, warm, and reliable service to residents and guests. The Concierge serves as a welcoming first point of contact, maintains an orderly and inviting lobby, supports leasing and community activities, and helps ensure building access and safety procedures are followed. The role also involves package and amenity coordination, move-in and move-out support, visitor assistance, personalized resident service, emergency response, and collaboration with the building team. The schedule is Thursday through Monday, 3:00 p.m. to 11:30 p.m., with Tuesday and Wednesday off. The anticipated base hourly range is $25.00–$27.00. The position also offers discretionary bonus incentives and a comprehensive benefits package. The company describes opportunities for learning, training, tuition and certification reimbursement, and internal advancement.
Requirements
- High school diploma or equivalent.
- Passion for excellent service and a composed, professional attitude.
- Ability to use basic digital tools, including logging systems, CRM platforms, email, and MS Office tools.
- Ability to lift up to 50 pounds and stand for long periods.
Nice To Haves
- One to three years of experience in hospitality, customer service, or luxury properties.
Responsibilities
- Greet residents and guests professionally and warmly.
- Announce visitors and manage deliveries with care.
- Keep the lobby calm, clean, and inviting.
- Support leasing tours and resident events with a polished front desk presence.
- Conduct lobby checks for lighting, music, scent, and overall atmosphere.
- Monitor building camera systems and logs.
- Track vendor and contractor activity and follow access procedures.
- Respond calmly and appropriately to safety or privacy concerns.
- Log and organize packages and deliveries using digital tools.
- Track service requests and amenity bookings.
- Support package room and inventory systems.
- Manage visitor logs and help maintain accurate resident preferences.
- Prepare elevators and common areas for scheduled moves.
- Notify the Resident Manager of unscheduled move-ins and move-outs.
- Support smooth transitions through clear communication.
- Welcome prospective residents and alert the leasing team.
- Share branded materials and collect contact information.
- Offer local tips, help with events, and maintain bulletin boards.
- Remember and act on resident preferences to personalize service and connect residents with the community.
- Follow emergency procedures and remain calm under pressure.
- Resolve service issues when possible, escalate as needed, and follow up with residents to ensure satisfaction.
- Keep the front desk clean and organized.
- Participate in daily huddles and team updates.
- Model professionalism and emotional intelligence.
- Take on special assignments when asked.
Benefits
- 19 or more days of paid time off.
- Customizable medical, vision, and dental options.
- Life insurance and an Employee Assistance Program.
- 401(k).
- Flexible spending account (FSA) and health savings account (HSA).
- Employer-paid life and AD&D insurance.
- Paid leave and disability programs.
- Mental health resources, including counseling.
- Fertility benefits, including surrogacy and adoption assistance.
- Paid time off to volunteer.
- Charitable donation matching.
- Learning and training programs.
- Tuition and certification reimbursement.
- Internal advancement opportunities.
- Discretionary bonus incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
