Concierge (2nd Shift) - Luxury Residential

Related•Chicago, IL

6d•Onsite

About The Position

Related Management Company is hiring a Concierge for One Bennett Park, a luxury high-rise residential property in Chicago. The Concierge serves as a welcoming first point of contact for residents and guests, delivering polished, warm, and reliable service while helping maintain an inviting and well-organized lobby. The role includes visitor and delivery support, building access and safety monitoring, package and amenity coordination, move-in and move-out assistance, leasing support, community engagement, and emergency response. The schedule is Thursday through Monday, 3:00 PM to 11:00 PM, with Tuesday and one other day off. Compensation is $22.80 per hour, plus Local 1 union benefits.

Requirements

Passion for excellent service and a composed, professional attitude.
Ability to use basic digital tools, such as logging systems, CRM platforms, email, and Microsoft Office tools.
Ability to lift up to 50 pounds and stand for long periods.
High school diploma or equivalent.

Nice To Haves

One to three years of experience in hospitality, customer service, or luxury properties.

Responsibilities

Greet residents and guests professionally and warmly.
Announce visitors and manage deliveries.
Keep the lobby calm, clean, and inviting.
Support leasing tours and resident events with a polished front-desk presence.
Conduct lobby checks for lighting, music, scent, and overall atmosphere.
Monitor building camera systems and logs.
Track vendor and contractor activity and follow access procedures.
Respond appropriately to safety or privacy concerns.
Log and organize packages and deliveries using digital tools.
Track service requests and amenity bookings; support package-room and inventory systems.
Manage visitor logs and help maintain accurate resident preferences.
Prepare elevators and common areas for scheduled moves.
Notify the Resident Manager of unscheduled move-ins and move-outs and support smooth transitions through clear communication.
Welcome prospective residents, alert the leasing team, share branded materials, and collect contact information.
Offer local tips, help with events, maintain bulletin boards, and personalize service based on resident preferences.
Follow emergency procedures and remain calm under pressure.
Resolve service issues when possible, escalate as needed, and follow up with residents to ensure satisfaction.
Keep the front desk clean and organized, participate in daily huddles and team updates, and model professionalism and emotional intelligence.
Take on special assignments when asked.