Concierge (Full-Time) | Luxury Residential - Downtown Austin

WRMC, Inc. • Austin, TX

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About The Position

Worth Ross Management Company (WRMC), an award-winning luxury multifamily and HOA management company, is seeking a polished, service-oriented Concierge for a luxury multifamily community at 360 Condominiums in downtown Austin. The Concierge is the welcoming presence of the community and provides elevated resident experiences in a fast-paced, high-touch service environment, with discretion and professionalism.

The role involves greeting residents, guests, and vendors; managing building access; and serving as a trusted point of contact for daily needs. The Concierge supports resident relations, protects privacy, responds to concerns and emergencies, and helps improve the resident experience.

This is a full-time afternoon-shift position, scheduled 3:30 PM to 12:00 AM, five days a week, including one weekend day. Flexibility to work varying schedules, including weekends and holidays, is required.

Requirements

• High school diploma or equivalent.
• Strong customer service and hospitality knowledge, ideally in a luxury environment.
• Excellent communication and interpersonal skills.
• High attention to detail and ability to multitask independently.
• Comfort using technology such as email and concierge or property management systems.
• Professional judgment, discretion, and a calm, solution-oriented mindset.
• Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

• Prior experience in hospitality, luxury residential, concierge, or customer service roles.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest and vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Accurately log daily activity, packages, and deliveries in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED