Amenities Manager (Luxury Residential in Downtown Miami)

Associa•Miami, FL

13h•Onsite

About The Position

The Amenities Manager is responsible for greeting residents and guests, escorting them to various wellness facilities such as the fitness center, pool, locker room, wet areas, and juice bar. The role involves providing quality service, maintaining a clean and well-stocked environment, and enforcing all wellness rules and etiquette. The primary goal is to ensure efficient, courteous, and professional interactions to achieve maximum resident and guest satisfaction and comfort, in compliance with One Thousand Museums' policies and procedures.

Requirements

Prior experience in a spa or wellness environment
Excellent communication skills
Attention to detail
Reading, writing and oral proficiency in the English language.
Ability to lift/push/pull/carry objects up to 50lbs
Ability to walk, bend, kneel and climb stairs throughout full shift
Ability to work a full shift standing
Ability to work outside pool area
Ability to work with chemical/agents
Ability to wear protective gear required for cleaning
Ability to work varied hours/days, including weekends, and holidays as needed
Hearing/speech/vision/literacy ability to have one-on-one communication with resident/guests and employees.
Ability to function under pressure, set priorities and adjust to changing conditions.

Nice To Haves

Prior experience in luxury hospitality highly preferred
Knowledge of various wellness and healing treatments

Responsibilities

Greet resident/guest in all areas of wellness (reception, fitness center, pool, juice bar, and spa).
Provide resident/guest service at the pool, ensuring a welcoming experience with amenities and comfortable seating.
Explain the operation of fitness equipment, spa locker, relaxation lounge meditation chair, and studio speaker.
Maintain cleanliness of fitness center, pool deck, juice bar kitchen, spa locker room, treatment rooms, relaxation lounge, salon, and laundry.
Maintain hygiene and safety standards.
Ensure adequate supply and immaculate presentation of all resident amenities in the locker room area.
Issue, stock, and fold towels, robes, and other items as needed to meet One Thousand Museum standards.
Ensure compliance with daily opening/closing checklists and conduct thorough walkthroughs of each area.
Comply with One Thousand Museums' work rules and Standards of Conduct.
Work harmoniously and professionally with co-workers, supervisors, and managers.
Read and understand the Marquis Employee handbook and adhere to property rules and regulations, particularly those related to operation, hygiene, health, and safety.
Undertake other duties and responsibilities outside the normal routine but within the overall scope of the position.
Report for duty punctually wearing the correct uniform/attire.
Maintain a high standard of personal appearance and hygiene.
Provide friendly, courteous, and professional service at all times.
Maintain good working relationships with colleagues and all other departments.
Respond to changes in the department as dictated by the needs of the industry, company, or property.
Be flexible and extend job duties.
Attend training and meetings as required.
Ensure a safe workplace by identifying hazards and taking corrective action.
Ensure safety procedures are followed and notify security of any accidents or injuries.
Report equipment malfunctions promptly and accurately.
Provide information about Spa treatments and products.
Handle other tasks or projects deemed necessary by the Wellness Director.
Utilize all computer systems relevant to the department.