Hospitality & Amenities Manager

Fidelity Investments • Salt Lake City, UT

13d • Onsite

About The Position

Fidelity Real Estate is seeking a Hospitality and Amenities Manager to join their team. The primary responsibility of this role is to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services. This includes providing vendor oversight and executing strategies for food and beverage, fitness, and wellness programs. The role also supports multifaceted real estate products and service initiatives. This position is based in Salt Lake City, UT, with regional responsibilities and personnel in Denver, CO, Salt Lake City, UT, and Albuquerque, NM. The team is highly visible and readily available to respond to associate needs.

Requirements

• Undergraduate degree or relevant experience.
• Ability to develop and lead a team focused on delivering quality services that enable the success of Fidelity businesses.
• Proven track record in hospitality or customer service field is required.
• Experience with vendor management, including performance accountability, contract compliance, and risk management.
• Proficiency with Microsoft Office.
• Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.
• Excellent communication and listening skills and the ability to influence others.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.

Nice To Haves

• Interest in real estate.
• Thrive when leading people and building relationships.
• Corporate real estate knowledge desired, particularly in building operations.
• Familiarity with the financial services industry is valued.

Responsibilities

• Lead the delivery of on-site amenities and hospitality services to create a vibrant workplace experience.
• Provide vendor oversight for food and beverage, fitness, and wellness programs.
• Deliver on the strategy set for food and beverage, fitness and wellness programs.
• Support multifaceted real estate products and service initiatives.
• Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
• Apply innovative thinking to tackle problems.
• Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
• Partner with other real estate teams to align priorities, develop and implement regional programs and projects.
• Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree