Hospitality Manager

Landing • Phoenix, AZ

3d • $55,000 - $75,000 • Onsite

About The Position

Landing is building the largest flexible living network in the country, with over 35 markets and thousands of apartments available without deposits or hassle. As one of our fastest-growing markets, Phoenix is expanding its team to meet demand. The Hospitality Manager will be responsible for a segment of properties, overseeing member experience, property relationships, housekeeping vendors, maintenance, and unit quality. This role involves managing reservations from Landing’s platform and OTA partners (Airbnb, Booking.com), building relationships with property partners, resolving member issues across multiple channels, and reporting on market performance to the Hub Manager. This position is ideal for individuals with experience in hotel operations, short-term rental portfolios, or high-volume hospitality, who are comfortable owning a market segment and contributing to an evolving operational playbook. The role requires thriving in a fast-paced environment, making decisions with incomplete information while prioritizing customer experience, and building systems concurrently with their use.

Requirements

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Responsibilities

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, and launching of new properties within your market segment

Benefits

• Opportunities for upward mobility
• Competitive compensation: $55,000–$75,000 base salary (based on experience) + $6,600 annual vehicle and cell stipend
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed