Spa Concierge at New Luxury Spa in Downtown Louisville!

Nashville•Louisville, KY

6d•Onsite

About The Position

Woodhouse Spa is searching for spa professionals to join our team as we bring Woodhouse Spa to Louisville, KY. As a Front Desk Spa Concierge, you will be the first impression for guests arriving at our spa, creating a world-class experience. Your role involves managing guest interactions from booking to check-out, ensuring a seamless and luxurious visit. This position is ideal for someone passionate about customer service and the wellness industry, looking to make a difference in a luxury environment with opportunities for growth.

Requirements

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Experience using a scheduling spa software is preferred.
Ability to work weekends - 1 Weekend day shift required of all Employees.
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
Possess strong professional communication and excellent customer service skills.
Must be able to multi-task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Nice To Haves

Experience using a scheduling spa software is preferred.

Responsibilities

Open or close the spa depending on your shift schedule.
Check-in each guest for their service and assist at check-out after their service has concluded.
Answer our multi-line phone system.
Schedule services for guests using our MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre-book our guests at check-out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service.
Ensure Sanitation Standards are met and exceeded in Spa.