Luxury Retail Associate

Nemacolin Career•Farmington, PA

4d•Onsite

About The Position

As a Luxury Retail Associate, you transform shopping into a personalized luxury experience and serve as a brand ambassador in the resort’s premier retail outlets. You deliver elevated service to guests and members through genuine connection, refined product knowledge, and professional presence, combining first-class hospitality with retail expertise. You anticipate preferences, guide selections thoughtfully, and maintain impeccable presentation so each interaction feels curated rather than transactional. The role includes merchandise storytelling, sales transactions and clientele record management, visual merchandising, special orders and gift services, and support for inventory control and loss prevention. You resolve inquiries and concerns with discretion, collaborate with other resort departments to support seamless guest and member experiences, and follow resort policies, appearance standards, and operational guidelines. You also participate in departmental meetings and training to strengthen product and service knowledge. This is an energetic, guest-centric, fast-paced retail environment where service and sales are equally valued. The position offers exposure to luxury brands and curated merchandise collections and involves collaboration with a team focused on elevated hospitality standards. Personalized service and sales performance go hand in hand. Flexibility to work evenings, weekends, and holidays is required as needed. Nemacolin is a private, family-owned and woman-owned luxury resort spanning more than 2,200 acres in Pennsylvania’s Laurel Highlands. It is a four-season destination recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts.

Requirements

1–3 years of experience in luxury retail, high-end hospitality, or a comparable guest-facing environment.
Dedication to meeting sales expectations while maintaining an elevated, personalized approach.
Excellent verbal communication skills.
Impeccable presentation, professionalism, and attention to detail.
Comfort working in a fast-paced, guest-focused setting.
Flexibility to work evenings, weekends, and holidays as required.
Ability to perform the physical demands of the role, including standing for extended periods.

Nice To Haves

Prior experience in a luxury or guest-centric retail environment is preferred.

Responsibilities

Provide warm, proactive, personalized service to resort guests and members.
Build genuine connections, anticipate needs, and provide thoughtful, tailored product recommendations.
Share knowledgeable and engaging information about merchandise, designers, materials, and brand heritage.
Accurately and discreetly process sales transactions, operate the POS system, and manage clientele records.
Maintain immaculate visual merchandising and presentation in line with luxury Nemacolin, Preferred, Forbes, and AAA expectations.
Handle special orders, gift services, and bespoke guest and member requests with urgency and precision.
Resolve guest and member inquiries or concerns professionally, discreetly, and gracefully.
Support inventory control, merchandising standards, and loss prevention procedures.
Collaborate with other resort departments to help ensure seamless guest and member experiences.
Adhere to resort policies, appearance standards, and operational guidelines.
Participate in departmental meetings and training sessions to refine product and service knowledge.