Luxury Retail Sales Associate FT

Longchamp USA•Costa Mesa, CA

1d•Onsite

About The Position

Longchamp is seeking a Sales Associate for its boutique retail store. The role is responsible for maintaining customer service according to company standards, generating sales, merchandising, operating the point-of-sale register, supporting loss prevention, and following company policies and store standards. The position involves advising customers, maintaining product knowledge, supporting store operations, and helping keep the sales floor and stock areas orderly. The role may require travel between boutiques for business reasons and work at varied times as business needs dictate.

Requirements

High school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
Three or more years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency with Cegid transactions and register operations in accordance with the Cegid Manual.
Proficiency with the UPS system, including preparing and sending shipments and receiving and checking shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Ability to communicate effectively with associates and customers using strong interpersonal skills.
Organized, self-starting approach and ability to multitask in a fast-paced environment with minimal supervision, including under stressful conditions.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area.
Ability to operate and use equipment necessary to run the store.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the physical activities described, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive hand and wrist motions.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
Close visual acuity for activities such as computer work, reading, data review, and visual inspection.

Nice To Haves

Understanding of the French language.
Experience researching and exploring new trends in the marketplace.

Responsibilities

Generate and maximize sales by encouraging customers to purchase company products.
Maintain knowledge of products, merchandise care, new items, customer service guidelines, and store policies.
Develop and maintain client books and keep records of sales.
Follow customer service guidelines, including greeting customers and handling returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise customers with friendly, attentive service.
Gift-wrap and bag customer purchases.
Assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, displays, processing merchandise, and replenishment.
Participate in receiving merchandise and monitoring floor stock; properly receive and check shipments and prepare and send shipments.
Stock and restock shelves, counters, and tables; tag merchandise as needed.
Keep the sales floor clean and orderly and maintain housekeeping standards.
Follow company policies, procedures, and practices.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, item and customer lookups, CRM, reports, and opening and closing registers according to the Cegid Manual.
Work on special projects and perform other duties as assigned by management.
Use the UPS system and relevant computer and POS systems.
Travel between boutiques as necessary for business reasons.
Work varied hours, days, evenings, weekends, or holidays as business dictates.