Luxury Sales Associate

Avolta•Richmond, CA

4d•Onsite

About The Position

The Luxury Sales Associate (Duty-Free) works in luxury retail stores at Vancouver International Airport, representing brands such as Hermès, Bvlgari, Cartier, Omega, Ferragamo, Burberry, and Moncler. The role delivers high-quality customer service, supports store sales goals, and helps ensure customers have a pleasant shopping experience. Associates maintain merchandise and stock levels, receive and restock deliveries, and assist with daily store operations. The position requires open and flexible availability for weekday and weekend shifts in the morning, afternoon, and evening. Part-time or full-time shifts are available. Japanese or Korean language skills are a plus; Mandarin or Spanish is also an asset. The advertised compensation is CAD $22.00.

Requirements

Minimum 2 years of retail experience.
Ability to lift at least 40 pounds.
Comply with the company dress code.
Show passion and pride for the brand in every area of responsibility.
Open and flexible availability to work mornings, afternoons, and evenings on weekdays and weekends.

Nice To Haves

Japanese or Korean language skills are a plus.
Mandarin or Spanish language skills are an asset.
High-fashion or electronics-accessory experience is preferred.
Demonstrated enthusiasm for luxury retail or prior experience in the field.
Genuine passion for the brand or industry and interest in evolving market trends.

Responsibilities

Provide elevated customer interaction using the six steps of selling and service standards for the luxury category or brand.
Exceed sales targets by consistently using available selling tools; know individual and store targets for each shift.
Maintain elevated visual merchandising standards in front and back areas and follow visual guidelines.
Engage customers on the sales floor, provide outstanding service to multiple customers, and resolve problems while exceeding expectations.
Build customer loyalty through accessible communication, name capture, customer relationship management, and after-sales service.
Maintain inventory organization and transaction integrity, keep current merchandise displayed, and help maintain adequate stock levels.
Receive deliveries, restock stores, and assist with daily store operations.
Operate a cash register effectively.
Know the basic store layout and answer customer questions about products throughout the store; be familiar with surrounding businesses and offerings within the facility.
Communicate pricing, outdated merchandise, and inventory issues to management.
Keep the store neat, clean, and organized, including sweeping, dusting, and straightening merchandise on fixtures and displays.
Assist with book inventory processes, including ordering, receiving, and returns.
Maintain a high-energy, professional manner and interact professionally with management and business partners.
Stay informed about market trends and pursue continuous self-improvement through self-directed learning.
Comply with company policies and procedures and the company dress code; demonstrate passion and pride for the brand.
Perform related work as assigned.