Luxury Retail Sales Associate FT

Longchamp USA Inc•Orlando, FL

About The Position

A Sales Associate in Longchamp’s Boutique Retail Store maintains customer service according to company standards and supports sales, merchandising, point-of-sale operations, loss prevention, and compliance with company policies and store standards. The role involves advising customers about Longchamp products, providing an excellent shopping experience, maintaining client records, and supporting the daily operation and presentation of the boutique. The position requires working with sales and inventory systems, processing payments and returns, preparing and receiving shipments, replenishing merchandise, and maintaining organized sales and stock areas. The associate may travel between boutiques for business reasons and work varied hours, including evenings, weekends, and holidays, as business needs dictate. The role is physically active and takes place in both indoor and outdoor conditions.

Requirements

High school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
More than three years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency performing Cegid transactions, including sales using cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, and travelers checks; returns; exchanges; item and customer lookups; CRM; reports; and opening and closing registers.
Proficiency with the UPS System.
Ability to properly prepare and send shipments and properly receive and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Strong interpersonal skills and ability to communicate effectively with associates and customers.
Organized, self-starting approach and ability to multitask in a fast-paced environment with minimal supervision, including under stressful conditions.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the sales floor, stock area, and register area.
Ability to operate and use equipment necessary to run the store.
Experience researching and exploring new marketplace trends.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the physical demands described in the posting, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive hand and wrist motions.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently, and to meet the stated close-visual-acuity requirements.

Nice To Haves

Understanding of the French language.

Responsibilities

Generate and maximize sales by encouraging clients to purchase company products.
Maintain knowledge of products, merchandise care, new items, customer service guidelines, and store policies.
Develop and maintain client books and keep records of sales.
Follow customer service guidelines for greetings, returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise clients while providing friendly, outstanding customer service.
Gift wrap and bag customer purchases.
Assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, displays, processing merchandise, and replenishment.
Participate in receiving shipments and monitoring floor stock; properly receive and check shipments and prepare shipments for dispatch.
Stock and restock merchandise on shelves, counters, and tables, and tag merchandise as needed.
Keep the sales floor clean and orderly and maintain high housekeeping standards.
Accurately complete sales transactions and maintain proper cash and media accountabilities at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, lookups, CRM activities, reports, and opening and closing registers in accordance with the Cegid Manual.
Adhere to company policies, procedures, and practices.
Work on special projects and perform other duties as assigned by management.
Travel between boutiques as necessary for business reasons.