Luxury Retail Sales Associate FT

Longchamp USA•Livermore, CA

1d•Onsite

About The Position

The Sales Associate works in the Boutique Retail Store and reports to the Store Manager. The role is responsible for delivering customer service in accordance with company standards, generating sales, merchandising, operating point-of-sale registers, supporting loss prevention, and following company policies and store standards. Longchamp describes its environment as demanding and caring, with an emphasis on craftsmanship, versatility, and personal development. Longchamp USA is committed to an inclusive and equitable workplace. The position involves assisting customers throughout the sales process, maintaining product and merchandise-care knowledge, developing client relationships and records, handling sales and other POS transactions, and supporting day-to-day boutique operations. The associate also helps maintain stock, displays, shipments, and a clean, orderly sales floor. The role may require travel between boutiques for business reasons and varied hours based on business needs. The position requires a high school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education. Candidates must have more than three years of high-end retail, boutique, or sales-related experience. Compensation is listed as $20.00–$25.00 per hour.

Requirements

High school diploma or GED, and either a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
More than three years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency with Cegid transactions, including sales, returns, exchanges, item and customer lookups, CRM, reporting, and opening and closing registers.
Proficiency with the UPS system and ability to prepare, send, receive, and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Strong interpersonal skills and the ability to communicate effectively with associates and customers.
Organized, self-starting, and able to multitask in a fast-paced environment with minimal supervision, including under stressful conditions.
Ability to process information and merchandise through computer and POS systems.
Ability to read, count, and write accurately; complete documentation; and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area, and to operate equipment necessary to run the store.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive hand and wrist motions.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently, with negligible force constantly, as described for light work.
Close visual acuity for tasks such as reading, viewing computer terminals, inspecting small items, and analyzing data.

Nice To Haves

Understanding of the French language.
Experience researching and exploring new marketplace trends.

Responsibilities

Generate and maximize sales by presenting company products to clients.
Maintain knowledge of products, merchandise care, new items, customer-service guidelines, and store policies.
Develop and maintain client books and keep sales records.
Greet, serve, and advise clients while providing friendly, high-quality customer service.
Follow customer-service guidelines for greetings, returns, exchanges, transfers, and loss prevention.
Gift-wrap and bag purchases; assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, displays, processing merchandise, and replenishing stock.
Participate in receiving and monitoring floor stock; properly receive and check shipments and prepare and send shipments.
Stock and restock shelves, counters, and tables, and tag merchandise as needed.
Keep the sales floor clean and orderly and maintain high housekeeping standards.
Complete sales, returns, exchanges, lookups, CRM tasks, reports, and register opening and closing proficiently in Cegid, while maintaining accurate cash and media accountabilities.
Use the UPS system and follow the Cegid Manual guidelines and company policies, procedures, and practices.
Work on special projects and perform other duties assigned by management.
Travel between boutiques as necessary for business reasons.
Work varied hours, days, evenings, weekends, or holidays as business dictates.