Luxury Retail Sales Associate PT
About The Position
The Sales Associate works in a Longchamp boutique and is responsible for delivering customer service according to company standards, generating sales, merchandising, operating the point-of-sale system, supporting loss prevention, and following company policies and store standards. The role involves advising customers about products, maintaining product knowledge, supporting sales and inventory processes, and keeping the sales floor clean and orderly. The position may require travel between boutiques and varied work hours, including evenings, weekends, and holidays, as business needs dictate.
Requirements
- Minimum of a high school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
- Three or more years of high-end retail, boutique, or sales-related work experience.
- Understanding of inventory, customer sales experience, and merchandising.
- Proficiency with Cegid transactions, including sales, returns, exchanges, item and customer lookups, CRM, reports, and opening and closing registers according to Cegid Manual guidelines.
- Proficiency with the UPS System.
- Working knowledge of Microsoft Excel, Outlook, and Word.
- Familiarity with store operations.
- Strong interpersonal skills and the ability to communicate effectively with associates and customers.
- Organized, self-starting, and able to multitask in a fast-paced environment with minimal supervision, including under stressful conditions.
- Ability to process information and merchandise through computer and POS register systems.
- Ability to read, count, and write accurately to complete documentation and understand work-related materials.
- Ability to access all areas of the store, including the selling floor, stock area, and register area.
- Ability to operate and use equipment necessary to run the store.
- Experience researching and exploring new marketplace trends.
- Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
- Ability to travel between boutiques as necessary for business reasons.
Nice To Haves
- Understanding of the French language.
Responsibilities
- Generate and maximize sales by encouraging clients to purchase company products.
- Maintain awareness of product knowledge, merchandise care information, new items, customer service guidelines, and store policies.
- Develop and maintain client books and keep records of sales.
- Follow customer service guidelines, including greeting etiquette, returns, exchanges, transfers, and loss prevention.
- Greet, serve, and advise clients while providing friendly, outstanding customer service.
- Gift-wrap and bag customer purchases.
- Assist with mailings, answer phones, and handle phone orders.
- Assist with floor moves, merchandising, and displays.
- Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
- Stock and restock shelves, counters, and tables, and tag merchandise as needed.
- Keep the sales floor clean and orderly and maintain high housekeeping standards.
- Follow company policies, procedures, and practices.
- Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at POS registers.
- Work on special projects and perform other duties as assigned by management.
- Prepare and send shipments, and receive and check shipments.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
