Luxury Retail Sales Associate PT

Longchamp USA•Dallas, TX

1d•Onsite

About The Position

The Sales Associate works in the Boutique Retail Store and reports to the Store Manager. The role is responsible for delivering customer service according to company standards, generating sales, merchandising, operating the point-of-sale register, supporting loss prevention, and following company policies and store standards. The position also supports daily boutique operations, including merchandise processing and replenishment, shipment handling, client records, and store upkeep. The role may require travel between boutiques for business reasons and work at varied times, including evenings, weekends, or holidays, as business dictates.

Requirements

High school diploma or GED, and a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
Three or more years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency with Cegid transactions and procedures, including sales, returns, exchanges, lookups, CRM, reports, and opening and closing registers in accordance with the Cegid Manual.
Proficiency with the UPS System.
Ability to properly prepare and send shipments and receive and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Effective communication and interpersonal skills with associates and customers.
Organized, self-starting, and able to multitask in a fast-paced environment with minimal supervision, including under stressful conditions.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area.
Ability to operate and use equipment necessary to run the store.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to travel between boutiques as necessary for business reasons.
Ability to perform the physical demands of the position, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive hand and wrist motions.
Ability to perform light work: exert up to 20 pounds occasionally, up to 10 pounds frequently, and negligible force constantly.
Close visual acuity, including color, depth perception, and field of vision, for computer use, reading, inspection, and other close-vision tasks.

Nice To Haves

Understanding of the French language.
Experience researching and exploring new trends in the marketplace.

Responsibilities

Generate and maximize sales by advising clients and encouraging purchases of company products.
Maintain knowledge of products, merchandise care, new items, customer-service guidelines, and store policies.
Develop and maintain client books and keep sales records.
Follow customer-service procedures for greetings, returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise clients with friendly, attentive service.
Gift-wrap and bag customer purchases.
Assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, displays, merchandise processing, and replenishment.
Receive and monitor floor stock; stock and restock shelves, counters, and tables; and tag merchandise as needed.
Keep the sales floor clean and orderly and maintain high housekeeping standards.
Accurately complete sales transactions and maintain proper cash and media accountability at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, item and customer lookups, CRM tasks, reports, and register opening and closing.
Prepare and send shipments, and receive and check shipments.
Adhere to company policies, procedures, practices, and store standards.
Work on special projects and perform other duties assigned by management.