Luxury Retail Sales Associate FT
About The Position
The Sales Associate works in Longchamp’s boutique retail store and is responsible for delivering customer service in accordance with company standards, generating sales, merchandising, operating the point-of-sale system, loss prevention, and following company policies and store standards. The role involves advising customers about products, maintaining product knowledge, supporting store operations, and keeping the sales floor and merchandise presentable. Longchamp is a Paris-based family business specializing in fashion and leather goods. The company describes its working environment as demanding and caring, values versatility, and aims to support personal development. Longchamp USA is committed to diversity, equity, and inclusion and is an equal-opportunity employer. The position requires at least a high school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education. It requires more than three years of high-end retail, boutique, or sales-related experience. The role may involve varied hours, evenings, weekends, holidays, and travel between boutiques as needed. Physical work includes store-floor movement and handling merchandise, with exertion classified as light work (up to 20 pounds occasionally).
Requirements
- High school diploma or GED, plus a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
- More than three years of high-end retail, boutique, or sales-related work experience.
- Understanding of inventory, customer sales experience, and merchandising.
- Proficiency in Cegid transactions, including sales, returns, exchanges, item and customer lookups, CRM, running reports, and opening and closing registers according to Cegid Manual guidelines.
- Proficiency with the UPS system.
- Ability to properly prepare and send shipments and properly receive and check shipments.
- Working knowledge of Microsoft Excel, Outlook, and Word.
- Familiarity with store operations and strong interpersonal and communication skills with associates and customers.
- Ability to work in a fast-paced, multitasking environment with minimal supervision, including under stressful conditions at times.
- Ability to process information and merchandise through computer and POS systems.
- Ability to read, count, and write accurately; complete documentation; and understand work-related materials.
- Ability to access all areas of the store, including the selling floor, stock area, and register area.
- Ability to operate and use equipment necessary to run the store.
- Ability to research and explore new marketplace trends.
- Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
- Ability to travel between boutiques when needed for business reasons.
Nice To Haves
- Understanding of the French language.
Responsibilities
- Generate and maximize sales by encouraging clients to purchase company products.
- Maintain knowledge of products and merchandise care, and stay current on new items, customer-service guidelines, and store policies.
- Develop and maintain client books and keep records of sales.
- Follow customer-service guidelines, including greeting etiquette, returns, exchanges, transfers, and loss prevention.
- Greet, serve, and advise clients with friendly, high-quality customer service.
- Gift-wrap and bag customer purchases.
- Assist with mailings, answer phones, and process phone orders.
- Assist with floor moves, merchandising, displays, merchandise processing, and replenishment.
- Participate in receiving and monitoring floor stock; stock and restock shelves, counters, and tables; and tag merchandise as needed.
- Keep the sales floor clean and orderly and maintain high housekeeping standards.
- Follow company policies, procedures, and practices.
- Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
- Use Cegid for sales, returns, exchanges, lookups, CRM, reports, and register opening and closing in accordance with the manual.
- Use the UPS system, prepare and send shipments, and receive and check shipments.
- Work on special projects and perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
