Sales Associate, Luxury Jewelry
About The Position
Sales Associates, also called Jewelry Consultants, provide an exceptional experience for Brilliant Earth customers and guide them through the sales process across in-person and virtual appointments, phone, and live chat. They help customers find jewelry from the company’s luxury product line, meet and exceed sales targets, and create personalized experiences around important life moments. This is an in-person position at the Beverly Hills location, with a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour; the company may adjust this range at its discretion.
Requirements
- A strong passion for providing excellent customer experiences and going above and beyond to help customers.
- Motivation to exceed sales goals and targets.
- Attention to detail and a commitment to process in a fast-moving work environment.
- Clear and concise communication with customers and teammates in person, by email, and by chat.
- A collaborative, team-oriented approach.
- Ability to work a full-time schedule that includes weekend days.
Responsibilities
- Use sales strategies and product knowledge to guide customers through purchasing decisions during appointments and walk-in consultations.
- Manage a high volume of incoming sales leads through email, live chat, and phone to meet individual revenue targets while providing a luxury customer experience.
- Greet, check in, and assist customers through the purchasing process.
- Conduct post-sale appointments for pickups, exchanges, resizing, and other customer inquiries.
- Call customers to confirm showroom appointments and address questions before their appointments.
- Review customer feedback surveys and online reviews, and work with leaders to improve the customer experience and sales performance.
- Enforce waiting-room policies to support a safe, pleasant guest experience and protect product security.
- Open and/or close the showroom and waiting area.
- Use the ERP system to manage tasks and communicate across functions.
- Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Benefits
- Excellent training program and opportunities for career growth.
- Consistent weekly hours and two consecutive days off.
- Lifestyle Spending Account reimbursements for eligible wellness expenses.
- Company-sponsored continuing education and tuition reimbursement for role-specific training.
- Employee discount on jewelry.
- Sales incentive programs.
- Mental health resources, including self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
- Giving-back programs and volunteer opportunities.
- Medical, dental, and vision plans, including a $0 monthly premium employee health insurance option and employer HSA contributions.
- 401(k) match.
- Accrue three weeks of paid time off in the first year.
- Paid parental leave.
- Employer-paid disability and life insurance.
- Pre-tax commuter benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
