Sales Lead, Luxury Jewelry

Brilliant Earth•Beverly Hills, CA

5h•$26 - $31•Onsite

About The Position

The Sales Lead, Luxury Jewelry (Jewelry Lead) provides an exceptional experience for every Brilliant Earth customer, guiding customers through the sales process via in-person and virtual platforms and helping them find the best match from the luxury product line. The role meets and exceeds sales targets in a fast-paced environment, creates personalized customer experiences, and provides mentorship and guidance to teammates. This is an in-person role at the Beverly Hills showroom. The candidate should be able to work a full-time schedule that includes weekend days. The position may also require travel to support other showroom locations. The targeted compensation budget is $26–$31; the posting does not specify the pay period.

Requirements

At least 1 year of demonstrated high-achieving performance in a sales-based retail position.
A desire to coach and mentor teammates to support their success and improve team performance.
Passion for helping people and creating positive customer service experiences.
Strong organization, execution, problem-solving, and process-improvement skills.
Self-motivation and efficiency while maintaining attention to detail.
Excellent written and verbal communication skills.
Ability to think critically and adapt quickly in a flexible environment.
Strong time-management skills and accountability.
Ability to collaborate with a team to achieve business goals.
Robust CRM software experience.
Entrepreneurial spirit and self-starting ability.
Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts.
Interest in socially and environmentally responsible organizations and products.
Ability to work a full-time schedule that includes weekend days.

Nice To Haves

Luxury and/or omnichannel experience.
Experience managing people in retail or direct-to-consumer sales.
Store leadership or keyholder experience.

Responsibilities

Guide customers through purchases via in-person and virtual appointments, creating memorable and personalized experiences.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Respond proactively to online customer inquiries and provide sales assistance through live chats and phone calls while delivering a luxury customer experience.
Review customer feedback surveys and online reviews and work with leaders to improve the customer experience and sales performance.
Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Develop and demonstrate product knowledge about diamonds, gemstones, and fine jewelry.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company's mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Travel to support other showroom locations.
Support onboarding of new Jewelry Consultants through shadowing daily activities and provide support for continuing education.
Participate in mentorship and training programs, providing support and guidance to new and existing Jewelry Consultants.
Act as Assistant Manager on site as needed, including assigning appointments, scheduling, overseeing sales dashboards, and managing escalations.

Benefits

Training program and career-growth opportunities.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee discounts on jewelry.
Sales incentive programs.
Mental health resources, self-care apps, seminars, and 24/7 counseling through the Employee Assistance program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Paid time off, accruing three weeks in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.