Sales Associate, Luxury Jewelry

Brilliant Earth•Beverly Hills, CA

18h•Onsite

About The Position

Sales Associate (Jewelry Consultant) at Brilliant Earth provides an exceptional experience for customers shopping for luxury jewelry. The consultant guides customers through the sales process using in-person and virtual appointments, phone, email, and live chat, helping them find jewelry that fits their needs. The role combines personalized customer service, product knowledge, and achievement of individual sales targets in a fast-paced environment. This is an in-person position at the Beverly Hills, California location, with a full-time schedule that includes weekend days. The targeted compensation budget is $24–$26 per hour and may be adjusted at the company’s discretion. The role also supports showroom operations, customer follow-up, product security, and cross-functional communication. Jewelry Consultants represent Brilliant Earth's mission to cultivate a more sustainable, transparent, and compassionate jewelry industry. Brilliant Earth describes itself as a rapidly growing e-commerce jeweler and emphasizes collaboration, diversity, inclusion, career development, and a respectful workplace. The application process requests a resume, cover letter, and a sentence about the applicant’s favorite diamond shape. Interviews include a recruiter phone call, an online exercise, and a video interview with a leader.

Requirements

Passion for providing excellent customer service and going above and beyond for customers.
Motivation to exceed sales goals and targets.
Attention to detail and comfort working in a fast-moving environment.
Clear, concise communication with customers and teammates in person, by email, and by chat.
Collaborative, team-oriented approach.
Ability to work a full-time schedule that includes weekend days.

Responsibilities

Guide customers through purchasing decisions during appointments and walk-in consultations using sales strategies and product knowledge.
Manage incoming sales leads through email, live chat, and phone to achieve individual revenue targets while providing a luxury customer experience.
Greet, check in, and assist customers during the purchasing process.
Conduct post-sale appointments for customer pickups, exchanges, resizing, and other inquiries.
Call customers to confirm showroom appointments and answer pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to improve customer experience and sales performance.
Enforce waiting-room policies to maintain a safe and pleasant experience and ensure product security.
Open and/or close the showroom and waiting area.
Use the company's ERP system to manage tasks and communicate across teams.
Represent the brand and share its mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

Excellent training program and career growth opportunities.
Regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, including gym memberships, massage, and counseling.
Company-sponsored continued education and tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Access to mental health resources, self-care apps, seminars, and a 24/7 Employee Assistance Program counseling service.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Three weeks of accrued PTO in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.