Sales Lead, Luxury Jewelry

Brilliant Earth•Beverly Hills, CA

18h•$26 - $31•Onsite

About The Position

The Sales Lead, Luxury Jewelry (Jewelry Lead) provides an exceptional experience for Brilliant Earth customers while guiding them through the sale across in-person and virtual platforms. The role helps customers select products from the luxury jewelry line, meets and exceeds sales targets, and creates personalized experiences. It also includes mentoring Jewelry Consultants, supporting onboarding and continuing education, and acting as an Assistant Manager on site when needed. This is a full-time, in-person role at the Beverly Hills showroom, with a schedule that includes weekend days and travel to support other showrooms. The targeted compensation budget is $26–$31; the posting does not specify the pay period.

Requirements

At least 1 year of demonstrated high-achieving performance in a sales-based retail position.
Desire to coach and mentor teammates and improve team performance.
Passion for helping people and creating positive customer service experiences.
Strong organization, execution, problem-solving, and process-improvement skills.
Motivated, efficient self-starter with attention to detail.
Excellent written and verbal communication skills.
Ability to think critically and adapt quickly in a flexible environment.
Exceptional time management and accountability.
Ability to work collaboratively as a team member to achieve business goals.
Robust CRM software experience.
Entrepreneurial spirit and self-starter approach.
Understanding and acceptance of diversity, equity, inclusion, and workplace belonging concepts.
Interest in socially and environmentally responsible organizations and products.
Ability to work a full-time schedule that includes weekend days.

Nice To Haves

Luxury and/or omnichannel experience.
Experience managing people in retail or direct-to-consumer sales.
Store leadership or keyholder experience.

Responsibilities

Guide customers toward purchases through in-person and virtual appointments, creating memorable and personalized experiences.
Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
Respond proactively to online customer inquiries and provide sales assistance through live chats and phone calls while delivering a luxury customer experience.
Review customer feedback surveys and online reviews and work with leaders to improve customer experience and sales performance.
Use sales strategies and problem-solving techniques to guide customers through purchasing decisions, including ring settings and diamond options.
Develop and demonstrate product knowledge about diamonds, gemstones, and fine jewelry.
Use the ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate by sharing the company’s mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Travel to support other showroom locations.
Support onboarding of new Jewelry Consultants by shadowing daily activities and assisting with continuing education.
Participate in mentorship and training programs, providing dedicated guidance to new and existing Jewelry Consultants.
Act as Assistant Manager on site as needed, including assigning appointments, scheduling, sales dashboard oversight, and escalation management.

Benefits

Career growth opportunities, regular one-on-ones with a manager, training opportunities, and an annual 360 review process.
Consistent weekly hours and two consecutive days off.
Lifestyle Spending Account reimbursements for eligible wellness expenses, such as gym memberships, massage, and counseling.
Company-sponsored continued education in leadership, professional skills, and diversity and inclusion, plus tuition reimbursement for role-specific training.
Employee jewelry discounts.
Sales incentive programs.
Mental wellness resources, including self-care apps, seminars, and 24/7 counseling access through the Employee Assistance Program.
Giving-back programs and volunteer opportunities.
Medical, dental, and vision plans, with employer HSA contributions.
401(k) match.
Accrual of three weeks of paid time off in the first year.
Paid parental leave.
Employer-paid disability and life insurance.
Pre-tax commuter benefits.