Luxury Sales Associate

Dufry•Hudson, OH

2d•Onsite

About The Position

The Luxury Sales Associate (Duty-Free) works at YVR Vancouver International Airport in luxury retail stores, including brands such as Hermes, Bvlgari, Cartier, Omega, Ferragamo, Burberry, and Moncler. The role delivers elevated customer service, represents the brand, contributes to store sales goals, and supports daily store operations. Associates maintain merchandise presentation and stock levels, assist customers throughout the store, operate the cash register, and help ensure inventory accuracy and a pleasant shopping experience. The position may be part-time or full-time and requires open, flexible availability for weekday and weekend mornings, afternoons, and evenings.

Requirements

Minimum of 2 years of retail experience.
Ability to lift at least 40 lbs.
Comply with the company dress code.
Show passion and pride for the brand in every area of responsibility.
Have open and flexible availability to work mornings, afternoons, and evenings on weekdays and weekends.

Nice To Haves

Japanese or Korean language skills.
High-fashion or electronics-accessory experience.
Prior luxury retail experience or enthusiasm for luxury retail.
A genuine passion for the brand or industry and an interest in evolving market trends.
Dedication to continuous self-improvement through self-directed learning.
Strong attention to detail and commitment to maintaining the brand image.

Responsibilities

Deliver elevated customer interactions using the six steps of selling and service standards specific to the luxury category or brand.
Exceed sales targets by consistently using available selling tools and knowing individual and store targets for each shift.
Maintain elevated visual merchandising standards in front and back areas and follow company visual guidelines.
Engage customers on the selling floor, serve multiple customers, resolve problems, and exceed customer expectations.
Build customer loyalty through accessible communication, name capture, customer relationship management, and after-sales service.
Maintain adequate stock, organize inventory, ensure transaction integrity, and display current merchandise.
Receive product deliveries and restock the store.
Effectively operate a cash register.
Know the store layout and answer customer questions about products throughout the store.
Remain knowledgeable about surrounding businesses and offerings within the facility.
Communicate pricing, outdated merchandise, and inventory issues to management.
Help keep the store neat, clean, and organized, including sweeping, dusting, and straightening merchandise and displays.
Assist with book inventory processes, including ordering, receiving, and returns.
Follow company policies and procedures and perform related work as assigned.