Luxury Retal Sales Associate FT

Longchamp USA Inc•Village of Garden City, NY

1d•Onsite

About The Position

The Sales Associate works in a Longchamp boutique and is responsible for delivering customer service according to company standards, generating sales, merchandising, operating the point-of-sale system, supporting loss prevention, and following company policies and store standards. The role includes advising customers about products, maintaining customer relationships and sales records, processing transactions, and assisting with merchandise, inventory, shipments, and store presentation. The position requires working in a fast-paced retail environment with varied hours, including evenings, weekends, or holidays as business dictates. The employee may travel between boutiques for business reasons. The job involves physical activity such as standing, walking, climbing, bending, reaching, pushing, pulling, lifting, and repetitive hand and finger movements. The position is classified as light work, requiring exertion of up to 20 pounds occasionally and up to 10 pounds frequently. Work activities occur inside and outside.

Requirements

High school diploma or GED, and a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
Three or more years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency with Cegid transactions, including sales using cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, travelers checks, returns, exchanges, item and customer lookups, CRM, reports, and opening and closing registers in accordance with Cegid Manual guidelines.
Proficiency with the UPS System.
Ability to properly prepare and send shipments and properly receive and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Strong interpersonal skills and the ability to communicate effectively with associates and customers.
Ability to work independently with minimal supervision in a fast-paced, multitasking environment, including under stressful conditions at times.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area.
Ability to operate and use equipment necessary to run the store.
Experience researching and exploring new marketplace trends.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the physical demands of the role, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Ability to perform light work, exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently.
Close visual acuity, including the ability to perform detailed reading, inspect small items or defects, and view computer terminals.

Nice To Haves

Understanding of the French language.

Responsibilities

Generate and maximize sales by encouraging clients to purchase company products.
Maintain awareness of product knowledge, merchandise care information, new items, customer service guidelines, and store policies.
Develop and maintain client books and keep records of sales.
Follow customer service guidelines for greetings, returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise clients while providing friendly, outstanding customer service.
Gift-wrap and bag customer purchases.
Assist with mailings, answer phones, and handle phone orders.
Assist with floor moves, merchandising, and displays.
Assist with processing and replenishing merchandise.
Participate in receiving and monitoring floor stock; properly receive and check shipments and prepare and send shipments.
Stock and restock shelves, counters, and tables; tag merchandise as needed.
Keep the sales floor clean and orderly and maintain high housekeeping standards.
Accurately complete sales transactions and maintain proper cash and media accountabilities at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, lookups, CRM tasks, reports, and opening and closing registers according to the Cegid Manual guidelines.
Use the UPS System and relevant store equipment as needed.
Adhere to company policies, procedures, and practices.
Work on special projects and perform other duties as assigned by management.
Travel between boutiques as necessary for business reasons.