Luxury Retal Sales Associate FT

Longchamp USA•Garden City, NY

17h•Onsite

About The Position

The Sales Associate works in the Boutique Retail Store and reports to the Store Manager. The role is responsible for delivering customer service according to company standards, generating sales, merchandising, operating the point-of-sale register, supporting loss prevention, and adhering to company policies and store standards. The associate serves and advises clients, maintains product knowledge and client records, and supports daily boutique operations, including merchandise processing, replenishment, shipment handling, and upkeep of the sales floor. The position may involve travel between boutiques for business reasons and requires working varied hours, including evenings, weekends, and holidays, as business dictates. Longchamp describes itself as an optimistic, independent family business based in Paris, creating and distributing fashion and leather goods. The company emphasizes craftsmanship, versatility, personal development, and a diverse, equitable, and inclusive workplace.

Requirements

High school diploma or GED, and a degree in Retail, Fashion, or a related field, or equivalent work experience and education.
More than three years of high-end retail, boutique, or sales-related work experience.
Understanding of inventory, customer sales experience, and merchandising.
Proficiency in Cegid transactions and register procedures, including sales using cash, checks, credit or debit cards, Longchamp gift cards and merchandise return cards, and travelers checks; returns; exchanges; item and customer lookups; CRM; reports; and opening and closing registers.
Proficiency with the UPS system and ability to properly prepare, send, receive, and check shipments.
Working knowledge of Microsoft Excel, Outlook, and Word.
Familiarity with store operations.
Effective communication and strong interpersonal skills with associates and customers.
Ability to work independently with minimal supervision in a fast-paced, multitasking environment, including under stressful conditions at times.
Ability to process information and merchandise through computer and POS register systems.
Ability to read, count, and write accurately to complete documentation and understand work-related materials.
Ability to access all areas of the store, including the selling floor, stock area, and register area, and to operate equipment necessary to run the store.
Ability to work varied hours, days, evenings, weekends, or holidays as business dictates.
Ability to perform the stated physical activities, including climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive hand and wrist motions.
Ability to perform light work, exerting up to 20 pounds occasionally and/or up to 10 pounds frequently.
Close visual acuity for tasks such as computer use, reading, inspection, and handling small parts.

Nice To Haves

An understanding of the French language.
Experience researching and exploring new marketplace trends.

Responsibilities

Generate and maximize sales by advising clients and encouraging purchases of company products.
Maintain awareness of product knowledge, merchandise care information, new items, customer service guidelines, and store policies.
Develop and maintain client books and keep sales records.
Follow customer service guidelines for greetings, returns, exchanges, transfers, and loss prevention.
Greet, serve, and advise clients while providing friendly, high-quality customer service.
Gift wrap and bag customer purchases.
Assist with mailings, answer phone calls, and process phone orders.
Assist with floor moves, merchandising, and displays.
Process and replenish merchandise, participate in receiving and monitoring floor stock, and stock and restock shelves, counters, and tables.
Tag merchandise as needed, including outside sales periods.
Keep the sales floor clean and orderly and maintain housekeeping standards.
Accurately complete sales transactions and maintain proper cash and media accountabilities at POS registers.
Perform Cegid transactions, including sales, returns, exchanges, lookups, CRM activities, reports, and opening and closing registers according to the Cegid Manual.
Use the UPS system and properly prepare, send, receive, and check shipments.
Adhere to company policies, procedures, and practices.
Work on special projects and perform other duties assigned by management.
Travel between boutiques as necessary for business reasons.
Work varied hours, days, evenings, weekends, or holidays as business dictates.