Front Desk for Luxury Condominium

Associa•Miami, FL

22h

About The Position

The Front Desk Agent provides discreet, high-level service at a luxury condominium. The role greets visitors, verifies and guides access to residences, and acts as a gatekeeper for the building. It includes resident support, building patrols, package handling, access and security monitoring, and communication among residents, unit owners, maintenance, property management, and other building staff.

Requirements

High school graduate or equivalent vocational training certificate.
Ability to compute basic arithmetic.
Fluency in spoken and nonverbal English communication.
Ability to provide legible communication and directions.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize and organize.
Ability to think clearly, remain calm, and resolve problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest and member service needs.
Ability to work cohesively with coworkers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest and member information and pertinent resort data.
Ability to input and access information in property management systems, computers, and point-of-sale systems.
High school education required.
English language required.

Nice To Haves

Some college education or training in the hospitality industry.
Previous experience as a Front Desk Agent.
Two years of customer service experience preferred.
Two years of spa experience preferred.
Spanish, Russian, or Portuguese language skills preferred.

Responsibilities

Greet vendors, residents, and their guests.
Coordinate deliveries of packages, flowers, and restaurant food.
Control and monitor security cameras.
Monitor exterior doors and help maintain a secure environment for residents.
Monitor and control guest and vendor access to residential floors.
Collaborate with building staff to meet the needs of residents and their guests.
Review daily front desk procedures and facilitate communication among unit owners, the maintenance team, and property management.
Keep areas professional and clean during the shift.
Follow safety and security policies, programs, and procedures.
Handle crisis situations in the event of an emergency or fire.
Answer the telephone and communicate clearly and professionally.
Rove the building premises and handle packages for residents.
Perform other duties as assigned by management.