General Manager for Luxury Condominium in Fort Myers

Guest Services, Inc.•Fort Myers, FL

2d•$115,000 - $130,000•Onsite

About The Position

The General Manager oversees operations and facilities management for a luxury condominium property consisting of two 21-story towers and 161 units. The role encompasses communications, human resources and personnel management, financial management, facilities and maintenance management, and project management to meet financial goals and client initiatives. The General Manager leads the management team, fosters a team environment focused on exceptional customer service, and ensures staff perform consistently at a high level. The position motivates staff, promotes accountability, and drives results. The General Manager plans and develops daily operations; recruits, trains, schedules, supervises, evaluates, and directs staff; manages accounting records, reporting, vendor expenses, contracts, bids, and financial statements; and responds to client inquiries and complaints. The role supports the condominium board through meeting attendance, records and minutes, information gathering, implementation of board decisions, and administration of community services and operations within board policies and guidelines. It also maintains a safe, orderly facility and represents the company professionally to clients, guests, associates, and vendors. This is a physically present, onsite role in Fort Myers, Florida. Compensation is listed as $122,500 annually, with a stated pay range of $115,000–$130,000 based on experience.

Requirements

High school diploma or GED.
At least 3–5 years of related management experience, such as facilities management in a hotel, resort, rental, or condominium setting.
Ability to interact effectively with a wide variety of people.
Ability to organize and coordinate multiple priorities, lead a team, and solve problems.
Proven ability in human resources and personnel management.
Strong customer service abilities, including proactively assisting customers and coworkers.
Strong computer skills, specifically Microsoft Word, Excel, Outlook, and web search engines.
Ability to present typical financial reports, including P&L, variance to budget, balance sheet, accounts receivable, accounts payable, and bank statement reconciliation.
Ability to move frequently on foot around the property, stand for up to eight hours per day, climb steps regularly, and withstand Florida weather temperature extremes.
Ability to read and write work-related documents in English, review financial reports, and understand basic accounting.
Clear speech and speech recognition in English, including communicating with customers and coworkers in a fast-paced environment.
Physical presence at the community is essential.

Nice To Haves

Bachelor’s or business degree.
High-rise property management experience.
Knowledge of QuickBooks accounting software.

Responsibilities

Plan and develop daily operations; schedule, supervise, and participate in unit-specific operational duties.
Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
Maintain accounting records and meet client reporting requirements; control vendor expenses and negotiate contracts and bids.
Manage the P&L statement and explain variances to budget.
Respond to client inquiries and resolve client complaints.
Maintain the client’s official records as outlined in Maryland Statute.
Attend board and committee meetings, provide management reports and advice about the community’s physical plant and administration, and keep meeting records and minutes.
Assist in developing committee leadership and provide the board with administrative tools to support decision-making.
Support the board’s decision-making by gathering information and facts, implementing board decisions, and administering community services, programs, and operations within board policies and guidelines.
Maintain a safe facility and standards for equipment maintenance, housekeeping, sanitation, uniform dress, and expense control.
Notify the District Manager of unusual events, circumstances, and safety or quality-control issues.
Represent the company professionally and positively, maintaining and enhancing its image with clients, guests, associates, and vendors.