General Manager for Luxury Condominium in Fort Myers

Guest Services•Fort Myers, FL

1d•$115,000 - $130,000•Onsite

About The Position

The General Manager is responsible for all aspects of operations and facilities management at a luxury condominium property in Fort Myers. This includes communications, human resources and personnel management, financial management, facilities and maintenance management, and project management to fulfill financial goals and client initiatives. The role cultivates a team environment focused on exceptional customer service, directs the management team, and ensures staff perform consistently at a high level. The General Manager motivates staff, instills accountability, and achieves results. The property consists of two 21-story towers with 161 units. The position plans and oversees daily operations; recruits, trains, schedules, supervises, and directs staff; manages accounting records, reporting, vendor expenses, contracts, bids, and the property’s P&L; and supports the board through meetings, records, reporting, information gathering, and implementation of board decisions. The General Manager also maintains a safe and well-kept facility and represents the company professionally to clients, guests, associates, and vendors. The role requires physical presence at the community. Duties include frequent movement around the property, standing for up to eight hours a day, regularly climbing steps, and working in temperature extremes associated with Florida weather. The job also involves reading and writing work-related documents in English, reviewing financial reports, and frequent verbal communication in a fast-paced environment.

Requirements

High school diploma or GED.
At least 3–5 years of experience in related management, such as facilities management in a hotel, resort, rental, or condominium setting.
Demonstrated ability to interact with a wide variety of people.
Ability to organize and coordinate multiple priorities, lead a team, and solve problems.
Proven ability in human resources and personnel management.
Strong customer service abilities, including actively looking for ways to assist customers and coworkers.
Strong computer skills, specifically Microsoft Word, Excel, Outlook, and web search engines.
Ability to present typical financial reports, including P&L, variance to budget, balance sheet, accounts receivable, accounts payable, and bank statement reconciliation.
Ability to read and write work-related documents in English, review financial reports, and understand basic accounting.
Ability to understand and speak clearly in English with customers and coworkers in a fast-paced environment.
Physical presence at the community to perform job duties.

Nice To Haves

Bachelor’s or business degree.
High-rise property management experience.
Knowledge of QuickBooks accounting software.

Responsibilities

Plan and develop daily operations.
Schedule, supervise, and participate in operational duties specific to the unit.
Recruit, supervise, train, schedule, discipline, review, and direct the unit’s management and staff.
Maintain accounting records and meet client reporting requirements.
Control vendor expenses and negotiate contracts and bids.
Manage the P&L statement and explain variances to budget.
Respond to client inquiries and resolve client complaints.
Maintain the client’s official records as outlined in Maryland Statute.
Attend board and committee meetings and provide management reports and advice on the community’s physical plant and administration.
Keep records and minutes of board and committee meetings.
Assist in developing leadership through committees and provide administrative tools to the board.
Support board decision-making through information gathering and fact finding; implement board decisions; and administer community services, programs, and operations within board policies and guidelines.
Maintain a safe facility and standards for equipment maintenance and upkeep, housekeeping, sanitation, uniform dress, and expense control.
Notify the District Manager of unusual events, circumstances, or safety or quality-control issues.
Represent the company professionally and positively, and maintain and enhance its image when interacting with clients, guests, associates, and vendors.