Access Control Specialist for Luxury Pompano Beach Condominium

Associa•Pompano Beach, FL

About The Position

The Access Control Specialist maintains a safe, secure, and welcoming environment for residents, guests, team members, vendors, and visitors at a luxury residential property in Pompano Beach. The position serves as a key point of contact for access control, security operations, resident and guest assistance, and enforcement of property safety and security protocols. The role works closely with property management, residents, vendors, team members, law enforcement, and emergency personnel as needed. The successful candidate demonstrates exceptional customer service, sound judgment, attention to detail, professionalism, discretion, and the ability to respond calmly and effectively to routine and emergency situations. The position represents the property and is expected to uphold the standards of a luxury residential community through a polished appearance, positive attitude, integrity, and accountability.

Requirements

Strong customer service and communication skills.
Ability to remain calm, professional, and composed during emergencies or difficult situations.
Strong observational and problem-solving skills.
Ability to exercise sound judgment and maintain confidentiality.
Ability to accurately complete written reports and documentation.
Ability to work independently and as part of a professional property management team.
Availability to work flexible schedules, including weekends, holidays, evenings, and/or overnight shifts as required by property operations.
Ability to stand and walk for extended periods and conduct routine interior and exterior property patrols.
Ability to respond quickly to emergency situations.
Ability to communicate effectively using radios, telephones, and other communication equipment.
Ability to perform duties in varying weather conditions during exterior patrols.
Professionalism, integrity, discretion, accountability, exceptional customer service, a polished appearance, and a positive attitude.

Nice To Haves

Previous experience in security, access control, concierge services, hospitality, luxury residential properties, or a related field.
Experience in a condominium, HOA, luxury high-rise, hotel, or high-end residential environment.
Proficiency with computers, access-control systems, security cameras, radios, and other security-related technology.

Responsibilities

Monitor and control access to property entrances, exits, resident areas, amenities, parking areas, and other controlled-access locations.
Verify authorization for residents, guests, vendors, contractors, delivery personnel, and other visitors according to property procedures.
Maintain accurate visitor and access records and consistently follow access-control procedures.
Monitor security systems, cameras, alarms, access-control systems, and other assigned security equipment.
Conduct interior and exterior perimeter patrols to identify safety, security, maintenance, or access concerns.
Promptly report suspicious activity, unauthorized access, safety hazards, and undesirable conditions to management.
Maintain a visible and professional presence throughout the property.
Provide courteous service to residents, guests, and visitors while maintaining security protocols; respond to inquiries, requests, and concerns and assist with access-related questions.
Protect confidential resident information, access credentials, incident information, and sensitive situations.
Respond to emergencies, follow established procedures, and notify management, emergency services, or law enforcement when necessary.
Assist with evacuations, building incidents, severe weather events, and other emergency situations as directed.
Report safety concerns and assist management with compliance with applicable OSHA requirements and federal, state, and local safety standards.
Participate in safety meetings, training programs, drills, safety initiatives, and safety awareness or incentive programs as directed.
Prepare accurate, detailed, and timely reports concerning incidents, accidents, injuries, security concerns, access violations, property damage, theft, and unusual occurrences.
Assist management with investigations and preserve relevant information and documentation; promptly escalate serious incidents.
Serve as a liaison with law enforcement, fire rescue, emergency medical services, and other governmental agencies when appropriate.
Oversee lost-and-found processes, document and secure found property, and assist in returning items to their owners with appropriate verification and documentation.
Collaborate with Property Management, Maintenance, Concierge, Front Desk, Valet, vendors, contractors, and other property team members.
Promptly communicate security concerns, operational issues, and resident or guest matters to the appropriate manager.
Participate in property meetings, safety meetings, and training sessions, and provide team members with guidance on access control, emergency protocols, and safety and security practices.
Follow company, property, association, and departmental policies and procedures and comply with applicable laws, regulations, safety standards, and property requirements.
Maintain accurate access-control and security records, logs, reports, and documentation.
Assist with department operational planning and communicate equipment, staffing, supply, and other operational needs to management.
Participate in training and professional development to maintain current knowledge of security, safety, emergency response, and access-control procedures.