Access Control Specialist for Luxury Pompano Beach Condominium

Associa•Pompano Beach, FL

10h•Onsite

About The Position

The Access Control Specialist maintains a safe, secure, and welcoming environment for residents, guests, team members, vendors, and visitors at a luxury residential property in Pompano Beach. The role is a key point of contact for access control, security operations, resident and guest assistance, and enforcement of property safety and security protocols. The specialist works with property management, residents, vendors, team members, and law enforcement or emergency personnel as needed. The position requires exceptional customer service, sound judgment, attention to detail, professionalism, and the ability to respond calmly and effectively to routine and emergency situations. Duties include controlling and documenting property access, monitoring security systems, conducting patrols, assisting residents and guests, responding to emergencies, preparing incident reports, supporting investigations, managing lost-and-found procedures, and coordinating with property teams and external agencies. The specialist must follow applicable policies, laws, regulations, safety standards, and property requirements, and uphold the professionalism and service standards of a luxury residential community.

Requirements

Strong customer service and communication skills.
Ability to remain calm, professional, and composed during emergencies or difficult situations.
Strong observational and problem-solving skills.
Ability to exercise sound judgment and maintain confidentiality.
Ability to accurately complete written reports and documentation.
Ability to work independently and as part of a professional property management team.
Availability to work flexible schedules, including weekends, holidays, evenings, and/or overnight shifts as required by property operations.
Ability to stand and walk for extended periods and conduct routine interior and exterior property patrols.
Ability to respond quickly to emergency situations.
Ability to communicate effectively using radios, telephones, and other communication equipment.
Ability to perform duties in varying weather conditions during exterior patrols.

Nice To Haves

Previous experience in security, access control, concierge services, hospitality, luxury residential properties, or a related field.
Experience working in a condominium, HOA, luxury high-rise, hotel, or high-end residential environment.
Proficiency with computers, access-control systems, security cameras, radios, and other security-related technology.

Responsibilities

Monitor and control access to property entrances, exits, resident areas, amenities, parking areas, and other controlled-access locations.
Verify credentials and authorization for residents, guests, vendors, contractors, delivery personnel, and other visitors according to property procedures.
Maintain accurate visitor and access records and consistently follow access-control procedures.
Monitor security systems, cameras, alarms, access-control systems, and other assigned security equipment.
Conduct regular interior and exterior perimeter patrols to identify safety, security, maintenance, or access concerns.
Identify and promptly report suspicious activity, unauthorized access, safety hazards, and undesirable conditions to management.
Maintain a visible and professional presence throughout the property.
Provide courteous service to residents, guests, and visitors while maintaining appropriate security protocols.
Respond professionally to resident and guest inquiries, requests, and concerns, and assist with access-related questions.
Maintain discretion and confidentiality when handling resident information, access credentials, incidents, and sensitive situations.
Respond appropriately to emergencies, including fires, medical emergencies, safety hazards, security threats, suspicious activity, and threats to life or property.
Follow emergency response procedures and notify management, emergency services, or law enforcement when necessary.
Assist with evacuations, building incidents, severe weather events, and other emergency situations as directed.
Report safety concerns and assist management with compliance with OSHA requirements and federal, state, and local safety standards.
Participate in safety meetings, training programs, drills, safety initiatives, and safety awareness programs as required or directed.
Prepare accurate, detailed, and timely reports concerning incidents, accidents, injuries, security concerns, access violations, property damage, theft, and unusual occurrences.
Assist management with investigations involving accidents, theft, property loss, unauthorized access, rule violations, and other incidents.
Preserve relevant information and documentation and promptly escalate serious incidents to property management.
Maintain confidentiality and professionalism during investigations.
Liaise with law enforcement, fire rescue, emergency medical services, and other governmental agencies when appropriate.
Oversee the lost-and-found process, documenting and securing found property and assisting with its return after appropriate verification.
Collaborate with Property Management, Maintenance, Concierge, Front Desk, Valet, vendors, contractors, and other property team members.
Communicate security concerns, operational issues, and resident or guest matters promptly to the appropriate manager.
Participate in property meetings, safety meetings, training sessions, and other required meetings.
Provide team members with guidance on access-control procedures, emergency protocols, and safety and security practices.
Follow company, property, association, and departmental policies and procedures, and comply with applicable laws, regulations, safety standards, and property requirements.
Maintain accurate records, logs, reports, and documentation associated with access control and security operations.
Assist with department operational planning and communicate equipment, staffing, supply, and other operational needs to management.
Participate in training and professional development to maintain current knowledge of security, safety, emergency response, and access-control procedures.
Demonstrate professionalism, integrity, discretion, accountability, exceptional customer service, a polished appearance, and a positive attitude.