Resident Manager (Hudson Yards Luxury Condominium)

Related•New York, NY

7h•Onsite

About The Position

Related Management Company is seeking a Resident Manager for The Residences at 35 Hudson Yards, a 92-story luxury condominium in New York City. The Resident Manager oversees the property’s day-to-day operations, maintains its physical assets and high standards, monitors staff and property performance, and cultivates positive relationships with residents. The role is responsible for creating a welcoming community for residents, visitors, and team members. The position supervises maintenance, janitorial, and front-of-house employees; manages building operations, maintenance, resident services, safety, and compliance; and assists with budgeting and expense management. The role is on-site and includes on-site occupancy in a three-bedroom, two-bathroom unit. The stated base salary is $165,000–$175,000, with an annual discretionary bonus. The salary is exempt and not eligible for overtime.

Requirements

Minimum of 5 years of experience as a Resident Manager in property management, focused on luxury condominium residential buildings.
Facilities or operations experience and strong working knowledge of building systems.
Obtain a Chillers License (Q-01 or Q99).
Obtain an F-53 license.
Strong leadership and organizational skills.
Excellent interpersonal and communication skills.
Familiarity with building systems, maintenance, and safety protocols.
Ability to work collaboratively with cross-functional teams.

Nice To Haves

Proficiency in property management software.

Responsibilities

Direct and supervise maintenance, janitorial, and front-of-house employees.
Recommend staffing actions, including hiring, termination, discipline, suspension, promotion, and rewards, in accordance with applicable EEO requirements, company policies, and laws.
Maintain payroll and attendance documentation in accordance with HR-Workplace Solutions instructions.
Arrange vacation and PTO coverage for staff.
Participate in two daily staff meetings and organize quarterly staff meetings.
Assist with on-site staff training and ensure staff understand job functions and standards, particularly for on-call responsibilities.
Oversee and manage the day-to-day operations of 35 Hudson Yards.
Maintain common areas, amenities, and resident spaces to high standards.
Implement and enforce property policies and procedures.
Coordinate and supervise maintenance and repair activities, working with maintenance staff and vendors to address resident requests.
Conduct regular inspections to identify and address maintenance issues.
Build and maintain positive resident relationships, address concerns, facilitate communication, and handle inquiries and requests professionally and promptly.
Ensure compliance with applicable codes, regulations, and safety standards.
Oversee emergency procedures, participate in safety drills, and promptly address safety concerns.
Assist with budget preparation and management, monitor expenses, and seek cost-effective solutions without compromising quality.
Collaborate with accounting and finance teams as needed.