Keyholder, Hudson Yards

SoulCycle•New York, NY

About The Position

SoulCycle is seeking a passionate, service-oriented, positive, and hardworking Keyholder who is enthusiastic about health, fitness, and the brand. The role supports studio management and daily studio operations, helps provide a successful class check-in experience, and delivers high-level customer service and hospitality to clients. The Keyholder may serve as Manager on Duty when management is not on the premises and is responsible for opening and/or closing the studio, maintaining studio keys, and overseeing completion of opening and closing checklists. The position also supports staff, instructors, retail operations, training, and the studio’s distinct aesthetic and culture. The listed pay is $17.50 per hour.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.
Flexibility to work a non-traditional schedule.
Ability to work in a fast-paced environment.
Ability to kneel, bend, reach, climb, and stand for long durations.
Ability to lift and carry up to 30 pounds.
Legal right to work in the United States.

Responsibilities

Function as Manager on Duty when no member of the management team is on the premises.
Communicate issues arising during opening or closing to the management team, whether or not they have been resolved.
Assist Studio Management with daily studio tasks and projects.
Share knowledge and best practices with staff.
Maintain studio keys and ensure their proper care and control.
Open and/or close the studio.
Maintain opening and closing checklists and supervise the studio team in completing all items daily.
Support SoulCycle instructors to ensure a successful class check-in process.
Work collaboratively with SoulCycle staff to promote efficiency and camaraderie.
Provide high-level customer service and hospitality to clients; serve as the on-duty hospitality champion.
Assign tasks to part-time staff when necessary.
Manage the retail area and visuals to maintain an optimal selling space.
Perform additional manager system duties, such as returns.
Assist the management team with additional responsibilities as needed.
Help train and coach new front desk hires.
Maintain product knowledge for studio retail operations.
Maintain SoulCycle’s distinct aesthetic, appearance, atmosphere, and culture.