Keyholder, Hudson Yards

Equinox•New York, NY

About The Position

SoulCycle is seeking a passionate, service-oriented, positive, and hardworking Keyholder who is enthusiastic about health, fitness, and the brand. The role supports studio operations and management by opening and/or closing the studio, serving as Manager on Duty when management is not present, maintaining a welcoming client experience, and helping the team work efficiently. The Keyholder also supports instructors, staff training, retail operations, and the upkeep of SoulCycle’s distinctive studio atmosphere and culture.

Requirements

Customer service experience.
Ability to prioritize and multitask in a fast-paced environment.
Willingness to initiate tasks and perform duties without direction.
Excellent communication skills and ability to work with a wide range of personalities.
Outstanding customer service and problem-solving skills.
Positive, can-do attitude.
Friendly and professional phone and email etiquette.
Superior organizational skills.
Flexibility to work a non-traditional schedule.
Must have the legal right to work in the United States.
Ability to work in a fast-paced environment.
Ability to kneel, bend, reach, climb, and stand for long durations.
Ability to lift or carry up to 30 pounds.

Responsibilities

Serve as Manager on Duty when no member of the management team is on the premises.
Regularly communicate issues arising during opening or closing to the management team, whether or not they have been resolved.
Assist Studio Management with daily studio tasks and projects.
Share knowledge and best practices with staff.
Maintain studio keys and exercise proper care and control over them.
Open and/or close the studio.
Maintain opening and closing checklists and supervise the studio team to ensure checklist items are completed daily.
Support SoulCycle instructors in providing a successful class check-in process.
Work collaboratively with SoulCycle staff to promote efficiency and camaraderie.
Provide clients with high-level customer service and hospitality, serving as the on-duty hospitality champion.
Assign tasks to part-time staff when necessary.
Manage the retail area and visual presentation to maintain an optimal selling space.
Perform additional manager system duties, such as processing returns.
Assist the management team with additional responsibilities as needed.
Assist with training and coaching new front desk staff hires.
Maintain product knowledge for studio retail operations.
Maintain SoulCycle’s distinctive aesthetic, appearance, atmosphere, and culture.