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Membership Concierge II

Life Time•Shenandoah, LA
•Onsite
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About The Position

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Requirements

  • Skilled at multi-tasking
  • Delivering high quality customer service
  • Service recovery
  • Verbal communication
  • Comfortable working in a fast-paced environment
  • Able to stand for 4 hours at a time
  • Demonstrate a friendly and outgoing demeanor
  • High School graduate or equivalent
  • Minimum of 1-2 years of experience in customer service or sales
  • Complete Retention Specialist Certification within 60 days of hire
  • Passion to serve others
  • Effective communication skills

Nice To Haves

  • Bachelor’s Degree in Hospitality

Responsibilities

  • Operates as first point of contact for members and guests entering resort
  • Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
  • Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Serves as a key point of contact for new membership sales and member retention interactions.
  • Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

High school or GED

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