Concierge Jobs

About The Position

Requirements

• Clear written and verbal communication skills; ability to translate data and process details for non-technical stakeholders.
• Strong ownership and bias for action; effectively prioritizes work, meets deadlines, and drives tasks to closure with appropriate urgency.
• Stakeholder management and facilitation skills; produces clear deliverables such as agendas, action items, one-pagers, and process documentation.
• Problem-solving skills; troubleshoots issues, identifies root causes, and recommends practical solutions.
• Business acumen; understands operational KPIs and the downstream impact of data, process, and system changes.
• Process management skills; documents workflows, defines requirements, and supports change management and standardization.
• Business analysis and reporting skills, including experience with Excel, Power BI, and Dynamics CRM or similar tools.
• Bachelor’s degree in computer science, business, or equivalent work experience.
• Minimum 3 years of experience in data analysis, sales operations, or information technology.
• Up to 10% travel required for business meetings.

Nice To Haves

• Experience with Microsoft Dynamics AX / D365 and CRM platforms.
• Power BI experience (2+ years preferred).

Responsibilities

• Provide day-to-day operational support to ensure reliable performance of core systems and processes.
• Triage, prioritize, resolve, and document incidents and requests related to operations systems; escalate when needed.
• Build and maintain standard and ad hoc reports/dashboards; analyze trends and summarize insights to improve sales, service delivery, and operational performance.
• Maintain and improve data quality across operations tools (e.g., Dynamics CRM/PSA/AX or D365, Power BI, Teams, Planview, Atlassian/JSM), including data updates, validation, and user support.
• Manage and maintain SharePoint sites to support collaboration, including content organization, permissions support, and ongoing upkeep.
• Partner cross-functionally to gather requirements, streamline handoffs, communicate process changes, and drive timely resolution of operational needs.
• Evaluate processes and workflows, identify improvement opportunities, and help implement changes to systems, reporting, data definitions, and procedures.
• Provide regular status updates, identify risks and issues, and communicate progress and blockers to stakeholders.
• Develop and maintain training materials, how-to guides, and FAQs for business processes and systems.
• Support operational projects and initiatives as assigned, including testing, documentation updates, and stakeholder communications.

Benefits

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.
• medical
• vision
• dental
• 401K
• flexible spending