Sales Associate - Color & Curl Concierge Cosmo Prof Store 6404

CosmoProf • Brentwood, PA

3d

About The Position

The Color & Curl Concierge (CCC) / Colour & Curl Specialist serves as an expert in color and curl/texture and as a representative of the professional beauty industry. Alongside regular sales associate duties, this role focuses on growing color and curl sales, customer retention, loyalty, brand awareness, and hair color market share. The specialist uses market analysis to sell approved beauty products, introduce products and concepts, provide customer service, and deliver product education in store and virtually. The role also provides color and curl/texture consulting to professional salons, barbers, spas, schools, and licensed cosmetologists. Extensive role-related education is provided through online guided learning and certification courses.

The specialist advises customers on color- and care-related needs, maintains merchandising standards, communicates with internal and external partners, and helps resolve customer concerns. The position includes store opening and closing procedures and may occasionally involve bank deposits and other cash handling. The specialist must pass a Color Certification Test within 60 days of hire to remain in the position.

Requirements

• One year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours as business needs change.
• Ability to work in other stores and in the field when required.
• Strong time-management and organizational skills, including the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills with people at all levels inside and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• Licensed cosmetologist is highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color- and care-related needs and provide professional recommendations so they have the knowledge and products needed for their clients.
• Communicate with customers, associates, vendors, and internal partners about calls, visits, orders, sales progress, follow-up plans, and needed assistance.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, signage, and displays in accordance with brand guidelines.
• Stay informed about emerging trends and market changes, develop industry knowledge, share it with business partners, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures and, occasionally, make bank deposits and handle cash or other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and follow the company code of ethics and behavior.
• Build customer retention, loyalty, brand awareness, and hair color market share through sales and relationship-building.
• Sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education in store and virtually.
• Provide color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Complete the Color Certification Test within 60 days of hire to remain in the position.

Benefits

• Generous product discount and free sample products.
• Guided learning and certification courses to develop product knowledge.
• Opportunity for growth.
• May qualify for medical, dental, vision, 401(k), vacation, sick, and holiday time, depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed