09390 COLOR & CURL CONCIERGE

Sally Beauty Holdings • Layton, UT

11d

About The Position

The Color & Curl Concierge (also referred to as the Colour & Curl Specialist) serves as an expert in color and curl/texture and supports the company’s color and curl business. Alongside daily sales associate responsibilities, the role builds customer retention and loyalty, develops lasting customer relationships, increases brand awareness and hair color market share, and uses market analysis to sell approved beauty products and introduce products and concepts. The concierge provides customer service and product education in store and virtually, and offers color and curl/texture consulting to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.

The role requires extensive education through online guided learning and certification courses. The specialist advises customers on color and care needs, supports sales and follow-up communication, resolves customer concerns, maintains color and curl merchandising and displays, monitors industry trends and market changes, and follows store opening and closing procedures. There may also be responsibility for bank deposits and cash handling. The position may require work at other stores and in the field, along with travel to shows or sales meetings at least three times per year.

Requirements

• One year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of point-of-sale (POS) applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours as business needs change.
• Ability to work in other stores and in the field when required.
• Strong time-management and organizational skills, including the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills with people inside and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.
• Ability to follow normal safety precautions in offices, meeting and training rooms, retail stores, residences, and commercial vehicles.

Nice To Haves

• Licensed cosmetologist is highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color and care needs and recommend professional advice and products to help them meet their clients’ needs.
• Communicate upward and cross-functionally about calls, visits, orders, sales progress, follow-up plans, and assistance needed with customers, associates, and vendors.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, signage, and displays according to brand guidelines.
• Stay informed about emerging trends and market changes, develop industry knowledge, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures correctly; occasionally make bank deposits and handle cash or other monetary transactions.
• Demonstrate CosmoProf/BSG Culture Values and comply with the company code of ethics and behavior.
• Build customer retention and loyalty, strengthen customer relationships, and grow brand awareness and hair color market share.
• Sell approved beauty products, introduce new products and concepts, and provide customer service and product education in store and virtually.
• Provide color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Perform daily sales associate responsibilities.

Benefits

• Generous product discount and free sample products.
• Product education through guided learning and certification courses.
• Opportunity for growth.
• May qualify for medical, dental, vision, 401(k), vacation, sick leave, and holiday time depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed