Sales Associate - Color & Curl Concierge - Cosmo Prof Store 6444

CosmoProf • McKees Rocks, PA

2d

About The Position

The Color & Curl Concierge (CCC) / Colour & Curl Specialist serves as an industry steward and expert in color and curl/texture. In addition to daily sales associate responsibilities, the role focuses on growing the color and curl business through customer retention, lasting relationships, brand awareness, market share, product education, and consulting services for professional beauty businesses and licensed cosmetologists. The position includes education through online guided learning and certification courses.

The specialist determines customers’ color and care needs, recommends products and advice, communicates sales activity and customer needs with internal teams and vendors, and resolves customer questions and concerns. The role also maintains color and curl merchandising and displays, keeps current with industry trends and market changes, follows store opening and closing procedures, and demonstrates company culture values and ethical conduct.

Requirements

• At least one year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of point-of-sale (POS) applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours as business needs change.
• Ability to work in other stores and in the field when required.
• Strong time-management and organization skills, including the ability to manage multiple projects.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills with people at all levels inside and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• Licensed cosmetologist; highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising.

Responsibilities

• Determine customers’ color and care-related needs and provide professional advice and product recommendations.
• Build customer retention and loyalty and develop lasting relationships that grow brand awareness and hair color market share.
• Use market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education in store and virtually.
• Provide color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Communicate calls, visits, orders, sales progress, follow-up plans, and assistance needs to colleagues, associates, and vendors.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, signage, and displays in accordance with brand guidelines.
• Stay informed about emerging trends and market changes, build industry knowledge, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures and, occasionally, make bank deposits and handle cash or other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and comply with the company code of ethics and behavior.

Benefits

• Generous product discount and free sample products.
• Guided learning and certification courses providing education about company products.
• Opportunity for growth.
• May qualify for medical, dental, and vision benefits, 401(k), vacation, sick time, and holiday time, depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed