Sales Associate - Color & Curl Concierge Cosmo Prof Store 6404

CosmoProf•Brentwood, PA

About The Position

The Color & Curl Concierge / Colour & Curl Specialist serves as an expert in color and curl/texture and as a steward to the professional beauty industry. The role focuses on growing the color and curl business, maximizing sales, increasing customer retention and loyalty, building relationships, and expanding brand awareness and hair color market share. The associate uses market analysis to sell approved beauty products, introduce products and concepts, provide customer service and product education in store and virtually, and offer color and curl/texture consulting to professional salons, barbers, spas, schools, and licensed cosmetologists. The position includes extensive online guided learning and certification courses. The associate advises customers on color and care needs, resolves customer concerns, communicates with customers, coworkers, vendors, and other teams, and maintains color and curl merchandising and displays in line with brand guidelines. The role also involves staying informed about industry trends and market changes, adapting sales techniques, following store opening and closing procedures, and occasionally handling bank deposits and monetary transactions. The associate demonstrates CosmoProf/BSG culture values and follows the company code of ethics and behavior.

Requirements

One year of retail or other sales-focused experience.
Reliable transportation to service the designated store and market.
Ability to travel to shows and/or sales meetings at least three times a year.
Strong business acumen and ability to read, interpret, and act on relevant sales reporting.
Strong knowledge of point-of-sale applications.
Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
Commitment to working scheduled hours and flexibility to work additional hours based on changing business needs.
Strong time management and organization skills, with the ability to manage multiple projects at once.
Ability to present a professional image and interact positively with the public.
Strong written and verbal communication skills with people at all levels inside and outside the organization.
Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

Licensed cosmetologist, highly preferred in the United States and Canada.
Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

Determine customers’ color and care needs and provide professional advice and product recommendations.
Communicate with customers, associates, vendors, and cross-functional partners about calls, visits, orders, sales progress, follow-up plans, and support needs.
Resolve customer concerns and questions in a timely, appropriate, and effective manner.
Maintain color and curl merchandising, product placement, signage, and displays according to brand guidelines.
Stay informed about emerging trends and market changes, develop industry knowledge, and adapt sales techniques to the competitive market.
Provide product education and color and curl/texture consulting to professional beauty businesses and licensed cosmetologists, in store and virtually.
Perform store opening and closing procedures and occasionally make bank deposits or complete cash-handling and other monetary transactions.
Demonstrate CosmoProf/BSG culture values and adhere to the company code of ethics and behavior.
Attend shows and/or sales meetings at least three times a year and, when required, work in other stores or in the field.

Benefits

Generous product discount and free sample products.
Guided product learning and certification courses.
Opportunity for growth.
May qualify for medical, dental, vision, 401(k), vacation, sick time, and holiday time depending on average hours worked.

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