87000 COLOR & CURL CONCIERGE

Sally Beauty Holdings • United States,

4d

About The Position

The Color & Curl Concierge (also referred to as Colour & Curl Specialist) is an expert in color and curl/texture services who supports the company’s color business and develops industry relationships. In addition to daily sales associate responsibilities, the role drives sales by strengthening customer loyalty, building lasting relationships, growing brand awareness and hair color market share, and using market analysis to sell approved products, introduce new products and concepts, and provide customer service and product education in stores and virtually. The role also provides color and curl/texture consulting to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.

The position requires extensive education through online guided learning and certification courses. The specialist advises customers on color and care needs, communicates sales and customer updates across teams, resolves customer concerns, maintains color and curl merchandising and displays, monitors industry trends and market changes, and supports store opening and closing procedures. The role may involve bank deposits, cash handling, travel to shows or sales meetings, and work in other stores or in the field.

Requirements

• At least one year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours as business needs change.
• May be required to work in other stores and in the field.
• Strong time-management and organizational skills, including the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills at all levels, inside and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• A cosmetology license is highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color and care needs and provide professional advice and recommendations so they can meet their clients’ needs.
• Communicate calls, visits, orders, sales progress, follow-up plans, and requests for assistance to relevant colleagues, customers, and vendors.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, store signage, and displays in accordance with brand guidelines.
• Stay informed about emerging trends and market changes, build industry knowledge, share it with business partners, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures; occasionally make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and comply with the company code of ethics and behavior.
• Build customer retention and loyalty, lasting relationships, brand awareness, and hair color market share.
• Sell approved beauty products, introduce new products and concepts, provide customer service, and deliver product education in-store and virtually.
• Provide color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.

Benefits

• Generous product discount and free sample products.
• Guided product learning and certification courses.
• Opportunity for growth.
• May qualify for medical, dental, and vision coverage, 401(k), vacation, sick leave, and holiday time depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed