09390 Color & Curl Concierge

CosmoProf • Layton, UT

10d

About The Position

The Color & Curl Concierge (also called the Colour & Curl Specialist) is an expert in color and curl/texture who drives the color and curl business. Alongside daily sales associate responsibilities, the role focuses on increasing customer retention and loyalty, building lasting relationships, growing brand awareness and hair color market share, and developing technical, social media, business, and selling skills. The specialist uses market analysis to sell approved beauty products, introduce products and concepts, provide customer service and product education in store and virtually, and offer consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists. Extensive education is provided through online guided learning and certification courses.

The position requires a strong focus on customer needs, sales progress, and professional color and curl merchandising. The specialist communicates with colleagues and external partners, resolves customer concerns, stays current with industry trends and market changes, and may support store opening and closing procedures, bank deposits, and cash handling. The role may also require work at other stores or in the field, travel to shows or sales meetings, and flexibility to work additional hours based on business needs.

Requirements

• One year of retail or other sales-focused experience.
• Reliable transportation to effectively service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on pertinent sales reporting.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours based on changing business needs.
• Strong time management and organizational skills, including the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills at all levels within and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• Licensed cosmetologist, highly preferred in the US and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color and care needs and provide professional recommendations so they have the knowledge and products to meet their clients’ needs.
• Communicate calls, visits, orders, sales progress, follow-up plans, and assistance needs to customers, associates, vendors, and cross-functional partners.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, store signage, and displays in line with brand guidelines.
• Monitor emerging trends and market changes, build industry knowledge, and share it with business partners while adapting personal sales techniques to the competitive market.
• Perform store opening and closing procedures correctly; occasionally make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and follow the company code of ethics and behavior.
• Provide customer service and product education in store and virtually, and consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Attend shows and/or sales meetings as required and work in other stores or in the field when needed.

Benefits

• Generous product discount and free sample products.
• Education regarding products through guided learning and certification courses.
• Opportunity for growth.
• May qualify for medical, dental, vision, 401(k), vacation, sick, and holiday time depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed