Sales Associate - Color & Curl Concierge - Cosmo Prof Store 9654

Sally Beauty Holdings • Bridgeport, WV

3d

About The Position

The Color & Curl Concierge / Colour & Curl Specialist is a steward to the beauty industry, specializing in color and curl/texture expertise and talent development across technical, social media, business, and selling skills. Alongside daily sales associate responsibilities, this role drives color and curl business by building customer loyalty and lasting relationships, increasing brand awareness and hair color market share, using market analysis to sell approved products and introduce new products and concepts, and providing customer service and product education in store and virtually. The role also provides color and curl/texture consulting to professional beauty salons, barbers, spas, schools, and licensed cosmetologists. Extensive education through online guided learning and certification courses is required.

The position focuses on understanding customers’ color and care needs, providing professional advice and recommendations, resolving customer concerns, and maintaining color and curl merchandising standards. The associate communicates with colleagues and vendors about customer interactions and sales progress, stays informed about industry trends and market changes, performs assigned store opening and closing procedures, and demonstrates company culture values and ethical standards. Occasional duties may include bank deposits and cash or other monetary transactions.

The work environment includes offices, meeting and training rooms, retail stores, residences, and commercial vehicles. The role may require work at other stores or in the field, travel to shows and/or sales meetings at least three times per year, and additional hours as business needs change.

Requirements

• At least one year of retail or other sales-focused experience.
• Reliable transportation to service the designated store and market.
• Ability to travel to shows and/or sales meetings at least three times a year.
• Strong business acumen and ability to read, interpret, and act on relevant sales reports.
• Strong knowledge of POS applications.
• Comprehensive knowledge of computers, iPads, mobile devices, and social media platforms.
• Commitment to scheduled hours and flexibility to work additional hours based on changing business needs.
• Strong time-management and organizational skills, including the ability to manage multiple projects at once.
• Ability to present a professional image and interact positively with the public.
• Strong written and verbal communication skills at all levels, within and outside the organization.
• Must pass the Color Certification Test within 60 days of hire to remain in the position.

Nice To Haves

• A licensed cosmetologist is highly preferred in the United States and Canada.
• Working knowledge of retail sales, inventory control systems, and visual merchandising is strongly preferred.

Responsibilities

• Determine customers’ color and care needs and provide professional recommendations so they can meet their clients’ needs.
• Build customer retention, loyalty, and lasting relationships that increase brand awareness and hair color market share.
• Use market analysis to sell approved beauty products, introduce new products and concepts, provide customer service, and conduct product education in store and virtually.
• Provide color and curl/texture consulting services to professional beauty salons, barbers, spas, schools, and licensed cosmetologists.
• Communicate with internal teams and vendors regarding calls, visits, orders, sales progress, follow-up plans, and assistance needed.
• Resolve customer concerns and questions in a timely, appropriate, and effective manner.
• Maintain color and curl merchandising, product placement, store signage, and displays in accordance with brand guidelines.
• Monitor emerging trends and market changes, build industry knowledge, and adapt sales techniques to the competitive market.
• Perform store opening and closing procedures; occasionally make bank deposits and complete cash handling or other monetary transactions.
• Demonstrate CosmoProf/BSG culture values and follow the company code of ethics and behavior.
• Complete the required Color Certification Test within 60 days of hire to remain in the position.
• Travel to shows and/or sales meetings at least three times a year and, when required, work in other stores or in the field.

Benefits

• Generous product discount and free sample products.
• Education about products through guided learning and certification courses.
• Opportunity for growth.
• May qualify for medical, dental, vision, 401(k), vacation, sick time, and holiday time depending on average hours worked.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed