Golf Concierge

Marriott•St. Petersburg, FL

About The Position

The Golf Concierge supports daily golf course operations by opening and securing the golf shop, checking golfer receipts and starting play, scheduling tee times, and ensuring the accuracy of daily tee-sheet totals. The role helps maintain the flow of course and practice-facility traffic, assists golfers with carts and equipment, checks in lesson guests, answers questions, distributes score cards and pencils, and provides specialized training to golfers with special needs. The Golf Concierge also monitors safe and cooperative use of the practice facility, escorts non-registered individuals off the course, tracks tournament-group information, and coordinates course or grounds maintenance needs with Landscaping/Grounds. The position includes cleaning, detailing, and restocking golf carts and golf-related areas; washing and detailing the ranger cart; setting up practice stations; and ordering and stocking guest supplies. The Golf Concierge communicates with golf staff about changes and services and provides emergency first aid/CPR when necessary. The role also requires following company policies and safety procedures, protecting company assets, providing courteous guest service, communicating professionally, accurately preparing and reviewing written documents, answering telephones appropriately, assisting management with employee scheduling, and supporting team goals and quality standards. Other reasonable duties may be assigned by Supervisors.

Requirements

At least 1 year of related work experience.
High School diploma or G.E.D. equivalent.
Ability to grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Ability to reach overhead and below the knees.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.

Responsibilities

Open the golf shop for daily operation and secure it at the close of business.
Check golfer receipts and start play.
Maintain communication with the golf shop to support efficient course operations.
Maintain the flow of traffic on the golf course.
Assist golfers with carts and equipment.
Check in golfers arriving for lessons and answer golfers’ questions about the course.
Distribute score cards and pencils.
Wash and detail the ranger cart.
Provide specialized training to golfers with special needs.
Provide emergency first aid/CPR as necessary.
Set up practice stations.
Coordinate with Landscaping/Grounds regarding course or grounds maintenance needs.
Maintain cleanliness of the golf course and golf-related areas.
Order and stock supplies for guests.
Communicate with golf staff regarding changes, services, and other relevant information.
Schedule tee times and total the tee sheet to ensure daily totals are accurate.
Observe and monitor the practice facility to promote cooperative and safe play.
Escort non-registered individuals off the course.
Clean, detail, and restock golf carts.
Track pertinent information relating to each tournament group.
Follow company policies and procedures, complete safety training and certifications, and protect company assets.
Welcome and acknowledge guests according to company standards, address service needs, and thank guests with genuine appreciation.
Speak clearly and professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Assist management in scheduling employees and serve as a departmental role model.
Develop and maintain positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by Supervisors.