Clinical Concierge - Medical Assistant
About The Position
The Clinical Concierge - Medical Assistant serves as the first point of contact for patients and helps deliver a seamless, high-quality patient experience. The position combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. The role collaborates with providers, clinical team members, and administrative staff while maintaining a high standard of customer service. The position is onsite at 200 E Brown St in East Stroudsburg, Pennsylvania. The schedule is listed as day shift, with rotating holidays, weekends, variable shifts, and locations.
Requirements
- Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
- Strong multitasking, organizational, and problem-solving skills.
- Proficiency in EMR systems, word processing, and Excel.
- Ability to adapt to changing priorities while maintaining efficiency in a fast-paced healthcare environment.
- Excellent communication and interpersonal skills, with empathy and professionalism.
- Exceptional customer service skills and phone etiquette.
- Knowledge of clinical workflows, medical terminology, and basic patient care practices.
- Basic Life Support (BLS) certification from the American Heart Association within 30 days.
Nice To Haves
- Associate’s Degree from a Medical Assistant Program.
- One year of customer service experience in a healthcare setting.
- One of the following certifications upon hire: CCMA (National Healthcareer Association), CMA (American Association of Medical Assistants), CMAC or MAC (American Medical Certification Association), NCMA (National Center for Competency Testing), NRCMA (National Association for Health Professionals), or RMA (American Medical Technologists).
Responsibilities
- Behave professionally and empathetically to build trust, comfort, understanding, and relationships with consumers and their guests.
- Coordinate and perform patient check-in and check-out, including accurate registration and information collection.
- Verify insurance eligibility, collect co-pays or self-pay fees, and process referrals.
- Schedule appointments while optimizing clinic workflow and handle patient inquiries.
- Maintain accurate and compliant electronic medical records and required logs, including quality control logs and stat cart checks.
- Measure and collect patient data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, and weight; for indicated pediatric patients, collect length and head circumference.
- Document information accurately in the medical record.
- Assist providers by collecting patient information, including reason for visit, chief complaint, health history, allergies, and current medications for provider review.
- Complete the patient rooming process and follow standard operating procedures to expedite care and provide patient comfort.
- Identify patient risks and communicate them to the provider.
- Prepare and maintain exam rooms, including sanitation and supply stocking.
- Collect and prepare lab specimens and complete required requisitions.
- Administer medications and vaccinations according to provider orders and established protocols within scope of practice.
- Support patient procedures and assist with medical examinations.
- Complete follow-up phone calls to patients within two to three days after discharge.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
