Clinical Concierge - Medical Assistant

Lehigh Valley Health Network•East Stroudsburg, PA

5d•Onsite

About The Position

Serves as the first point of contact for patients and supports a seamless, high-quality patient experience. Combines administrative, clerical, and clinical responsibilities to improve workflow efficiency, coordinate patient care, and provide direct clinical support. Collaborates with providers, clinical teams, and administrative staff while maintaining a high standard of customer service. The position is onsite at the East Stroudsburg location and works a day shift, with a schedule that includes rotating holidays, weekends, variable shifts, and locations.

Requirements

Specialized Diploma as a Medical Assistant or completion of the LVPG Medical Assistant Trainee course.
Strong multitasking, organizational, and problem-solving skills.
Proficiency with EMR systems, word processing, and Excel.
Ability to adapt to changing priorities and work efficiently in a fast-paced healthcare environment.
Excellent communication and interpersonal skills, with empathy and professionalism.
Exceptional customer service and phone etiquette.
Knowledge of clinical workflows, medical terminology, and basic patient care practices.
BLS - Basic Life Support certification from the American Heart Association within 30 days.

Nice To Haves

Associate’s Degree from a Medical Assistant Program.
One year of customer service experience in a healthcare setting.
One of the following certifications upon hire: CCMA (National Healthcareer Association); CMA (American Association of Medical Assistants); CMAC or MAC (American Medical Certification Association); NCMA (National Center for Competency Testing); NRCMA (National Association for Health Professionals); or RMA (American Medical Technologists).

Responsibilities

Interact professionally and empathetically with patients and accompanying guests to build trust and understanding.
Coordinate patient check-in and check-out, registration, information collection, insurance eligibility verification, payment collection, referrals, appointment scheduling, and responses to patient inquiries.
Maintain accurate and compliant electronic medical records and required logs, including quality-control logs and stat-cart checks.
Measure and document patient vital signs and other indicated data, including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and pediatric length and head circumference when applicable.
Collect patient information for provider review, including reason for visit, chief complaint, health history, allergies, and current medications.
Complete the patient rooming process, follow standard operating procedures to support efficient care and patient comfort, and communicate identified patient risks to the provider.
Prepare and maintain exam rooms, including sanitation and supply stocking.
Collect and prepare laboratory specimens and complete necessary requisitions.
Administer medications and vaccinations according to provider orders, established protocols, and scope of practice.
Support patient procedures and assist with medical examinations.
Complete follow-up calls to patients two to three days after discharge.