Clinical Concierge (LVN-Cert Medical Assistant) - Float
About The Position
The Clinical Concierge-Float supports patients throughout the entire outpatient visit, before, during, and after care. The position registers patients, collects payments, rooms patients, assists providers with care and treatment, discharges patients, and completes follow-up. It combines front-office and back-office duties in outpatient patient management and focuses on clinical excellence, efficient treatment times, and a positive patient experience. The role works under the direction of the Clinic Manager and the on-duty provider, in close collaboration with providers and clinical staff. It requires sound judgment, discretion, diplomacy, decision-making, and a customer-service attitude. The Clinical Concierge acts as a patient advocate and maintains ongoing contact with providers, patients, families and significant others, community agencies, patient-care staff, and management. This position floats among ambulatory sites within a region according to leadership’s assessment of need. Assignments may involve extended coverage at one site, such as for a leave of absence, or daily movement to sites with the greatest volume or staffing need. A personal vehicle is required to travel between work locations.
Requirements
- Successful completion of a Vocational Nurse or Medical Assistant education program, or two years of equivalent work experience.
- California Licensed Vocational Nurse (LVN), or Medical Assistant certification, upon hire.
- American Heart Association Basic Life Support (AHA BLS) certification upon hire.
- Class C California Driver License and verification of an acceptable driving record from the California Department of Motor Vehicles upon hire.
- Knowledge of medical terminology.
- Knowledge of electronic medical records, preferably Epic.
- Basic computer and email skills.
- At least one year of experience as an LVN or Medical Assistant, including prior experience with an electronic health record and phlebotomy.
- Ability to maintain effective, organized systems to ensure timely patient flow.
- Exceptional customer service and phone etiquette.
- Correct grammar, spelling, and punctuation skills.
- Ability to acclimate quickly to a new environment.
- Personal vehicle for travel between work locations.
Nice To Haves
- Ability to perform phlebotomy and administer injections.
- Two years of experience as an LVN or Medical Assistant, including prior experience with an electronic health record and phlebotomy.
Responsibilities
- Register patients and collect payments.
- Room patients and assist providers with care and treatment.
- Discharge patients and complete patient follow-up.
- Perform front-office and back-office duties in outpatient patient management.
- Accompany and support patients and their secondary guests throughout the patient experience.
- Act as a patient advocate and maintain contact with patients, families, providers, community agencies, clinical staff, and management.
- Float among ambulatory sites in a region based on leadership-determined needs.
- Maintain organized systems to support timely patient flow.
Benefits
- Eligible employees may receive shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
- Manager and above positions may participate in Cottage Health’s annual management incentive program.
- Cottage Health offers comprehensive Total Rewards; details are available through the linked Total Rewards page.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
