Clinical Concierge, Medical Assistant
About The Position
Cottage Medical Group is seeking a Clinical Concierge (Medical Assistant) for its OB/GYN Clinic. The role supports patients throughout their visit—before, during, and after—to promote clinical excellence, reduce treatment times, and maximize the patient experience. The Clinical Concierge assists providers and clinical staff with patient care and treatment and performs front-office and back-office duties in the outpatient management of patients on a rotating basis. The position includes registering patients, collecting payments, rooming patients, assisting providers and clinical staff, discharging patients, and following up with them. The Clinical Concierge also acts as a patient advocate and maintains ongoing contact with providers, patients, patient families or significant others, community agencies, and patient-care staff and management.
Requirements
- High school diploma.
- Graduation from an accredited Medical Assistant program or two years of equivalent work experience.
- American Heart Association Basic Life Support (BLS) for Health Care Providers certification.
- Knowledge of the urgent care medical specialty and medical terminology.
- Knowledge of electronic medical records; Epic is preferred.
- Basic computer and email skills.
- At least one year of experience as a Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy.
Nice To Haves
- Ability to perform phlebotomy and administer injections.
- Urgent care experience.
- Familiarity with Epic electronic medical records.
Responsibilities
- Register patients and collect payments.
- Room patients and assist providers and clinical staff with care and treatment.
- Discharge patients and provide follow-up.
- Guide patients and their secondary guests throughout the experience before, during, and after the visit.
- Perform front-office and back-office duties in the outpatient management of patients on a rotating basis.
- Carry out a variety of clinical functions using available standards, resources, and data, with discretion, good judgment, diplomacy, decision-making, and a customer-service attitude.
- Act as a patient advocate and maintain contact with providers, patients, patient families or significant others, community agencies, and patient-care staff and management.
Benefits
- Eligible employees may receive additional compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable.
- Manager-and-above positions may participate in Cottage Health’s annual management incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
